Email Copies

The Email Copies feature retains records of bulk mailers sent by Deliver users. The records are in PDF format and you can only access records that are not older than 30 days. You can make these copies available for an external archiving system.

Prerequisites

  • Contact the Deliver support team to add a Platform configuration-level flag to enable the Email Copies feature.
  • Ask the support team to provide you credentials to the SFTP server for downloading email copies.
  • Ask the support to configure mailing size and the batch size.

Additional Details

Whenever a Unica Deliver user sends a bulk mailer, the Email Copies feature retains a copy of all the emails sent. Each email is available as a PDF file. The entire copies of mailers are stored in a ZIP file. The ZIP file name has the following format:

<date-stamp>T<time-stamp>_<mailing_instance_ID>

where

  • <date-stamp> is the date stamp of executing the bulk mailer in YYYYMMDD format.
  • T is the separator to indicate where the time stamp starts.
  • <time-stamp> is the time stamp in a 24-hour HHMMSS format.
  • <mailing_instance_ID> is the ID of the bulk mailer executed.

Example: If you run execute a bulk mailer on January 16, 2023 at 2:45:15 pm and the ID of the bulk mailer is 3456, the name of the ZIP file generated by the system will be 20230116T144515_3456.

The mailers will be saved in batches which can be configured, along with mailing size, as a part of the prerequisites. Each batch will have the email copies and one CSV file containing the metadata of all the emails in that batch. The CSV filename is the is the ID of the bulk mailer executed.

If you have configured a mailing size of 10,000 emails and a batch size of 1,000 emails per batch, when you send a bulk mailer of 10,000 emails, copies will be stored within ZIP files as 10 ZIP files, each containing 1,000 email copies and one CSV file containing the metadata for the email copies in that batch.

Example: If you run execute a bulk mailer on January 16, 2023 at 2:45:15 pm and the ID of the bulk mailer is 3456, the name of the ZIP file generated by the system will be 20230116T144515_3456. If the bulk mailer had 10,000 emails, the 20230116T144515_3456 ZIP file will have 10 ZIP files within it, each containing 1,000 copies of emails in PDF format and one CSV file named 3456.csv. Each batch ZIP file name has the following format:

<batch-number>_<mailing_instance_ID>

Based on the example used, the batch ZIP file name will be as follows: batch-number-01_3456.zip | batch-number-02_3456.zip | batch-number-03_3456.zip, and so on till batch-number-10_3456.zip

Limitations

  • Smileys or emoticons are not supported by PDF. If emails have smileys or emoticons in subject line, it will not be displayed properly in the PDF format of the email copies.
  • PDFs of Email Copies might differ in formatting from the original email. For example, images may be may not be aligned properly, fonts may be different, buttons might look different, etc.
  • If you pause a mailing event, PDFs of email copies are not generated.