Administrator Guides
- Startup and Administrator Guide
  - Hosted messaging using Campaign and Deliver
    When Unica Campaign is integrated with Unica Deliver, you can use Deliver to conduct highly personalized digital marketing campaigns.
  - Configuring the local HCL Unica environment for Deliver
  - Connecting to hosted email services
    To access message services provided by Unica, you must configure a connection between the local HCL Unica installation and HCL Unica hosted services.
  - Working with the Response and Contact Tracker
    The Response and Contact Tracker (RCT) is installed in your local environment and communicates with HCL Unica hosted services to retrieve and process data for email contacts, email delivery, and recipient responses, such as link clicks and opens. The RCT must be running in order to retrieve link tracking and email delivery notification data from HCL Unica hosted services .
  - Testing the Deliver installation
    To ensure access to all hosted email features, test the configurations and connections for your Campaign and Deliver installations after you enable Deliver, expand your Deliver installation, or upgrade the Campaign installation.
  - Unica Deliver REST APIs
    Deliver has exposed REST APIs which can be used to perform variety of operations like working with Email, SMS, Push, WhatsApp messages and communication templates, working with batch production and test message sending as well as transactional message sending. This chapter provides details of these APIs, how to authenticate and generate API token which is needed to call these APIs.
  - Configurations for Unica Deliver
    The Unica Platform provides various configuration properties to modify the behavior and appearance of Deliver. Some configuration properties are set during installation. You can change configuration properties at any time.
  - Utilities for Deliver
    Deliver provides several scripts that you use to administer Deliver functions.
  - About troubleshooting Deliver
    Unica Deliver provides various tools and techniques that you can use to investigate issues related to your Campaign and Deliver installations.
  - Managing user access to mailing features
    Campaign and Deliver use roles and permissions provided by the Unica Platform to control user access to messaging features in Deliver and Campaign. You must have permissions in Unica Platform and Campaign to make the required changes. You must also be familiar with how to configure roles and permissions in the Platform and how to define security policies for Campaign.
  - Technote (troubleshooting)
    - Connecting to message services through a proxy
      - Changes required for routing SFTP and HTTPS traffic through a SOCKS proxy
        To configure the RCT using a SOCKS proxy
        To configure RLU using a SOCKS proxy
  - Deliver channel vendor account configuration
- Transactional Message Administrator Guide

Changes required for routing SFTP and HTTPS traffic through a SOCKS proxy

To use a SOCKS proxy to access email resources hosted by HCL, you must make changes to the web application where you have deployed Campaign and to the startup scripts for the Deliver RCT and RLU.

Making changes for SFTP

For SFTP traffic, apply the following configurations to the RLU and the web application server.

- Dhcl.unica.deliver.ftp.proxy.host = <socksHost>
- Dhcl.unica.deliver.ftp.proxy.port = <socksPort>
- Dhcl.unica.deliver.ftps.proxy.match.hosts = <comma separated list of host names and IP addresses>

socksHost is the host name or IP of the SOCKS proxy.

socksPort is the port on which SOCKS proxy is running.

-Dhcl.unica.deliver.ftps.proxy.match.hosts matches host names and IPs used when routing traffic through the SOCKS proxy.

The IP address specified for -Dhcl.unica.deliver.ftps.proxy.match.hostsis the IP address that FTP seiver in the hosted OD environment sends to the FTP client in the local OP environment as part of the SFTP protocol during data transfer.

Set -Dhcl.unica.deliver.ftps.proxy.match.hosts to one of the following values (depends on the data center used by your hosted email account).

US data center: -Dhcl.unica.deliver.ftps.proxy.match.hosts=ftp-em.unicadeliver.com

India data center: -Dhcl.unica.deliver.ftps.proxy.match.hosts=ftp-in.unicadeliver.com

Europe data center: -Dhcl.unica.deliver.ftps.proxy.match.hosts=ftp-eu.unicadeliver.com

Making changes for HTTPS

For HTTPS traffic, apply the following configurations to the RCT and the web application server.

-Dhcl.unica.deliver.https.proxy.host= <socksHost>

-Dhcl.unica.deliver.https.proxy.port= <socksPort>

-Dhcl.unica.deliver.https.proxy.type=SOCKS

socksHost is the host name or IP of the SOCKS proxy.

socksPort is the port on which SOCKS proxy is running.

Authentication requirements when using a SOCKS proxy

If your SOCKS proxy requires authentication, configure the following for the web application servers, RLU and RCT.

-Dhcl.unica.deliver.proxy.auth.user = <username>
-Dhcl.unica.deliver.proxy.auth.password = <password>

Where username and password are the credentials required to authenticate against the proxy.

Rate this topic

5 stars 4 stars 3 stars 2 stars 1 star

Comment on this topic.

By clicking this box, you acknowledge that you are NOT a U.S. Federal Government employee or agency, nor are you submitting information with respect to or on behalf of one. HCL provides software and services to U.S. Federal Government customers through its partners immixGroup, Inc. Contact this team at https://hcltechsw.com/resources/us-government-contact. Do not include any personal data in this Comment box.