Known issues

Version 12.1.1

This section lists known issues in Unica Deliver, version 12.1.1.

Issue

Issue ID

Description

User is not able to log in to Platform after upgrade to 12.1.1, in case Deliver is configured. HMA-330433

Execute the following query on Platform database.

select * from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>)

Specify actual partition id in above query, default for partition1, partition id =1, it varies for multiple partitions.

If above result in more than one row, contact HCL support to help in executing the following delete query. Delete one of the duplicate record of "Deliver_admin" role by running below query.

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=<>) and parent_role_id=<partition_id>

For example , for partition id =1

delete from usm_role_role_map where role_id = (select ID from usm_role where name='Deliver_admin' and application=101 and partition_id=1) and parent_role_id=1

Some of the labels are not localized for offer integration screens in Quick Builder. HMA-324189 Some of the labels for offerintegration screens are displayed in English for non-English users in Quick Builder.
An error occurred while linking offer to the content in Google Chrome browser. HMA-318695 An error occurred while linking offer to the content in Google Chrome browser due to"sameSite" security feature introduced by Google for Chrome browser.
Workaround: Offer integration, that is, assigning Campaign offers to content (either in Quick Builder or in existing Message Editor) will work on Chrome and Safari browsers with the following settings depending on the application server where Campaign is deployed.
  • If Campaign is deployed in Websphere. Offer integration works only if Campaign is configured for SSL and WebSphere version is 8.5.5.18 or higher along with the following settings.
    • Create the following custom property on WAS admin console at Enterprise Applications > Campaign war > Session management > Add NewCustom property.

      Custom Property Name: CookieSameSite

      Custom Property value: None

    • Restart WebSphere.
  • If Campaign is deployed in Tomcat: Offer integration works only if Campaign is configured for SSL along with the following settings.
    • Add the following sameSiteconfiguration in context.xml file for Tomcat.

      <CookieProcessor sameSiteCookies="None"/>?

    • Restart Tomcat.

  • If Campaign is deployed in JBOSS or WebLogic: Offer integration works if Campaign is configured for SSL and only in IE11 and Safari. It will not work on Chrome.

Images donot display in email and onlyDeliver CMS issupported for Offer integration.

HMA-324983 In Quick Builder, the images from CMS other thanDeliverCMS do not display in email, if link is assigned to those images. Also, with offer integration, no CMS other than Deliver CMS is supported.
Unable to access Message Editor or Quick Builder on Safari browser. HMA-324964

Users are unable to access Message Editor or Quick Builder on Safari browser.

Workaround: To access Message editor or Quick Builder in Safari browser, apply the following settings in Safari browser.
  1. Navigate to Safari> Preferences > Privacy tab.
  2. Deselect first cross site check box.
  3. Relaunch Safari.

Extra rows as universal link gets added inucc_containerURLtable, if URL conditioning is done in email.

HMA-325523 If URL conditioning is implemented in email, then some extra rows gets populated in ucc_container URL table which may impact Detailed link by cell report and Detailed link report.
On Safari browser background screen gets distorted, when you choose image while creating Push communication in Quick Builder. HMA-325498 On Safari browser, the background screen gets distorted, when you choose image while creating Push communication in Quick Builder. This is the background screen which gets distorted hence you can ignore this.
Some of the labels are not localized for Push, email, and offer integrations. HMA-324192, HMA-324189 Some of the labels for Push, email, and offerintegration screens are displayed in English for non- English users in Quick Builder.
No global search for communications in Quick Builder. HMA-323184 Communications searched in Quick Builder is not global, the search is only applied on the selected folder.
The deleted email communications in Quick Builder goes to the Recycle bin of the legacy editor. HMA-320657 Communications deleted from Quick builder goes to the Recycle bin of legacy editor.
Emailcommunications do not support dynamic content in Quick Builder. HMA-321083 In Quick Builder - Content lists all type of contents (generated from legacy Message Editor). New email communications do not support inserting the dynamic content in email. In such cases email publish do not work.
Interoperability :Email comunications created, edited or saved in legacy Message Editor are not supported in Quick Builder. You can observe some issues if the email communications created, edited, or saved in legacy Message Editor is opened in Quick Builder.
Interoperability :Droppable zone is not displayed for duplicated block and they cannot be edited in legacy Message Editor as well. HMA-323244 In Quick Builder while creating email communications, if a droppable zone is added and if the same email communication is opened in legacy Message Editor, then droppable zone for duplicate block is not displayed and they cannot be edited as well.
Interoperability :Formating issues for Image tool box in legacy Message Editor. HMA-323218, HMA-323234

If border, width, and radius is applied to an image while designing email in Quick Builder and if same email is opened in the legacy Message Editor, the border, width, and radius are not displayed.

While designing email in Quick Builder, if a value isprovided for the width of an image and if the same email is opened in legacy Message Editor, the width is always shown as 100%, although user can edit it manually.

While designing an email in Quick Builder, if a link is provided to an image and if the same email is opened in legacy Message Editor, the image is not displayed.
While designing an email in Quick Builder, if an imageis added and if the same email is opened in the legacy Message Editor, then a link with "#" as a value gets assigned to the image.
Sometimes, you may observe issues, if emails are saved and published in the legacy Message Editor which were designed in Quick Builder.
An error occurred in executing ace_op_systab_<DB_TYPE>.sql from <DELIVER_HOME>\ddl\unicode folder HMA-330285

An error occurred in executing ace_op_systab_<DB_TYPE>.sql from <DELIVER_HOME>\ddl\unicode folder. Due to this Email Responses are not processed in Journey - for Deliver - journey integration.

Workaround: Before running ace_op_systab_<DB_TYPE>.sql from <DELIVER_HOME>\ddl\unicode folder , replace *;-- * to / for CREATE OR REPLACE TRIGGER UCC_INS_Response and then execute the script.

For example:

The following
CREATE OR REPLACE TRIGGER UCC_INS_Response
BEFORE INSERT ON UCC_Response
FOR EACH ROW WHEN (new.ResponseID IS NULL)
BEGIN
SELECT UCC_SEQ_Response.nextval INTO :new.ResponseID FROM dual;
END;
*;-- *

should be replaced with

CREATE OR REPLACE TRIGGER UCC_INS_Response
BEFORE INSERT ON UCC_Response
FOR EACH ROW WHEN (new.ResponseID IS NULL)
BEGIN
SELECT UCC_SEQ_Response.nextval INTO :new.ResponseID FROM dual;
END;
/