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Troubleshooting and Tuning Guide
Unica Optimize is a web-based extension of Unica Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
Unica Optimize troubleshooting tips
There are common configuration issues that can interfere with running Optimize. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Optimize session. The following sections provide details on troubleshooting and fixing these scenarios.
setenv.sh reference
If there are complications during installation, or if you move your database installation, you might need to configure the Campaign listener manually.

Troubleshooting and Tuning Guide
Unica Optimize is a web-based extension of Unica Campaign that allows you to determine the optimal contact strategy for each customer. You can optimize over time, looking across the proposed offers and channels across multiple marketing campaigns.
- Unica Optimize troubleshooting tips
  There are common configuration issues that can interfere with running Optimize. There are many more complex situations with a mixture of configuration settings, rule configuration, and data that might cause unexpected results in your Optimize session. The following sections provide details on troubleshooting and fixing these scenarios.
  - Upgrading Unica Optimize errors
    If you encounter any errors while you are upgrading Unica Optimize, see these possible solutions.
  - Errors when running Unica Optimize sessions
    You might have configuration or other errors that prevent a Unica Optimize session from running.
  - Errors in Unica Optimize session results
    Many issues that you might encounter in Unica Optimize sessions can be resolved by obtaining details from the session logs. Some of these errors might cause a Unica Optimize session to fail. Some of these errors might be the cause of unexpected optimization results.
  - Unica Optimize session takes a long time to run
    Here are troubleshooting steps that you can follow if you believe your Unica Optimize session is taking too long to run.
  - Sample-related Provisioning Problems
    To handle large volumes of data while not sacrificing the quality of the results, and at the same time getting the results in an acceptable amount of time, certain requirements are made regarding the makeup of the proposed contacts in a session.
  - setenv.sh reference
    If there are complications during installation, or if you move your database installation, you might need to configure the Campaign listener manually.
- General performance tips for Unica Optimize
  Keep in mind these points when you make data or configuration decisions, if you are concerned about performance.

setenv.sh reference

If there are complications during installation, or if you move your database installation, you might need to configure the Campaign listener manually.

The script to start or stop the Campaign listener is the cmpServer.bat (Windows™) or rc.unica_ac (UNIX™) file in the bin directory of your Campaign installation.

Set following environment variables in setenv.sh script.

Table 1. setenv.sh script reference
A two-column table listing the settings available in the setenv.sh script and their descriptions.
Settings	Description
CAMPAIGN_HOME	You must set `CAMPAIGN_HOME`.
ORACLE_HOME	If using Oracle database, set to your Oracle home directory
ORACLE_BASE	UNIX™ only: If using an Oracle database, set to your Oracle base. This value is normally $ORACLE_HOME.
DB2_INSTANCE_DIR	UNIX™ only. If using a DB2® database, set to the path to your DB2® instance directory script.
LIBPATH for AIX® SHLIB_PATH for HP-UX LD_LIBRARY_PATH for Linux™ or Sun Solaris	CAMPAIGN_HOME/bin:<Database Lib path>:<Existing library paths> Example for Linux: LD_LIBRARY_PATH=CAMPAIGN_HOME/bin:ORACLE_HOME/lib/:/usr/lib:/lib export LD_LIBRARY_PATH

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