Upgrading Unica Optimize errors
If you encounter any errors while you are upgrading Unica Optimize, see these possible solutions.
ZeroGlr: Cannot open or remove a file containing a running program
- Description of problem
You receive the following error during installation:
Unica Campaign is not successfully installed. Check log files for more details.
In the installation log file, there is the following error:
ERROR - ZeroGlr: <location of library file>/<name of library file> (Cannot open or remove a file containing a running program.)
This error can occur when you are upgrading Unica Optimize on an AIX® system, even if the Unica Optimize listener is not running. The upgrade of Unica Optimize to Campaign updates specific libraries. Occasionally on AIX® systems, even after you stop the Unica Optimize listener, the libraries are not unloaded from memory.
- Solution
- If you have already run the Campaign installation, run the uninstaller.
- Confirm the Unica Optimize listener is not running.
- Run the slibclean command.
- Run the Campaign installation.
The slibclean command removes unused libraries from memory. This command requires root privileges.