Upgrading Unica Optimize errors

If you encounter any errors while you are upgrading Unica Optimize, see these possible solutions.

ZeroGlr: Cannot open or remove a file containing a running program

Description of problem

You receive the following error during installation:

Unica Campaign is not successfully installed. 
Check log files for more details.

In the installation log file, there is the following error:

ERROR - ZeroGlr: <location of library file>/<name of library file> 
(Cannot open or remove a file containing a running program.)

This error can occur when you are upgrading Unica Optimize on an AIX® system, even if the Unica Optimize listener is not running. The upgrade of Unica Optimize to Campaign updates specific libraries. Occasionally on AIX® systems, even after you stop the Unica Optimize listener, the libraries are not unloaded from memory.

Solution
  1. If you have already run the Campaign installation, run the uninstaller.
  2. Confirm the Unica Optimize listener is not running.
  3. Run the slibclean command.
  4. Run the Campaign installation.

The slibclean command removes unused libraries from memory. This command requires root privileges.