New features and changes in version 9.1.2

The following new features and changes are introduced in version 9.1.2 of Contact Optimization.

New and discontinued platform support

For a list of newly supported and discontinued platforms, see the document Recommended Software Environments and Minimum System Requirements.

Performance improvements for Agent Capacity Optimization

In Agent Capacity Optimization scenarios involving a large number of agents, the Contact Optimization session took many hours to complete. The internal processing of Agent Capacity rules has been redesigned, which will help to improve performance.