Contact Optimization documentation and help

Contact Optimization provides documentation and help for users, administrators, and developers.

Use the following table to get information about how to get started with Contact Optimization:

Table 1. Get up and running

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Documentation

View a list of new features, known issues, and workarounds

HCLContact Optimization Release Notes

Learn about the structure of the Contact Optimization database

Contact Optimization System Tables and Data Dictionary

Install or upgrade Contact Optimization

One of the following guides:
  • HCLContact Optimization Installation Guide
  • HCLContact Optimization Upgrade Guide

Use the following table to get information about how to configure and use Contact Optimization:

Table 2. Configure and use Contact Optimization

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Documentation
  • Create Contact Optimization sessions
  • Configure the Contact Optimization process
  • Use optimized contacts in marketing campaigns

HCLContact Optimization User's Guide

Use the following table to get information about how to get help if you face issues when you use Contact Optimization:

Table 3. Get help

This two-columned table provides information about the tasks in one column, and documentation in the second column.

Task Instructions
  • Troubleshoot Contact Optimization installation errors
  • Troubleshoot Contact Optimization session errors
  • Improve Contact Optimization performance

HCLContact Optimization Troubleshooting and Tuning Guide

Open online help

https://help.hcltechsw.com/unica/ContactOptimization/9.1.2/Optimize/kc_welcome_optimize.html

Obtain PDFs

http://doc.unica.com/

Get support

Go to the HCL Support.