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HCL Contact Optimization System Tables Data Dictionary
The system table reference provides details on each of the HCL® Contact Optimization system tables. The data types that are indicated in the following tables are generic types that may be different in your HCL Contact Optimization installation, depending on the database that is used for the system tables. The HCL Contact Optimization system tables are stored in a database that was created before the HCL Contact Optimization installation. The database can have any name. The ODBC or native connection provides a connection to the database.
The HCL Contact Optimization System Tables document
The HCL® Contact Optimization system tables document is intended to help your company understand the HCL Contact Optimization data model for integration purposes.

HCL Contact Optimization system tables overview

The HCL® Contact Optimization system tables document is intended to help your company understand the HCL Contact Optimization data model for integration purposes.

Important: Unless otherwise stated, do not modify the Contact Optimization system tables directly (rather than through the user interface). If you modify the Contact Optimization system tables directly, you may compromise the application functionality and make it more difficult for HCL Technical Support to resolve any problems that may occur.