Contact Optimization session-level advanced settings

You can use advanced settings in each Contact Optimization session to set values for the configuration properties at the session level. These settings work the same as the configuration properties, except that they are applied for the particular Contact Optimization session.

Contact Optimization sessions require intensive processing. There are several configuration properties that you can use to tune this processing. However, these configuration settings are for your entire Contact Optimization installation. Based on the campaigns included in a Contact Optimization session and your optimization rules, the ideal settings for one Contact Optimization session might not be as optimal for another Contact Optimization session.

For example, you can set CustomerSampleSize to 1000 for one Contact Optimization session and 1500 for another Contact Optimization session.

To apply advanced settings, select Use custom session settings in the Contact Optimization session properties. After you select the Use custom session settings check box, you can define values for the Contact Optimization session. If you are defining your Algorithm Tuning, Debug, and Logging settings in your Contact Optimization session, all the session properties override the installation-level settings in your configuration properties.

To edit the advanced settings, expand the Advanced settings section of the Contact Optimization session and click Edit advanced settings. You can also click Edit session properties on the Contact Optimization session Summary page.

The first time that you use the advanced settings for a Contact Optimization session, the values for the advanced settings are populated by using the global settings from the configuration properties. If you disable and then re-enable the advanced settings for a Contact Optimization session, the values are populated by using the last saved advanced settings for this session. The advanced settings do not revert to the global settings.