Viewing reports

You can view the Contact Optimization reports from the Analysis tab of a Contact Optimization session.

About this task

This section provides basic information about working with reports in Contact Optimization. A set of Contact Optimization reports is generated each time the Contact Optimization session is run. You can choose which set of reports to view based on the run date.

Procedure

  1. Click the Analysis tab in a Contact Optimization session.

    The Analysis tab opens.

  2. Select the Contact Optimization session you want to view reports for from the Report run list.
  3. Select the report that you want to view from the Report type list.

    The report displays.