Known limitations
This section lists known limitations in Contact Optimization 10.1.
| Issue | Number | Description |
|---|---|---|
| Strings in the production or test pop-up window are not translated. | Defect 176920 | In the case of a non-English setup, the strings in the production or test pop-up window are not translated. |
| Contact Optimization session run status should be consistent. | Defect 171288 | In case of a crash of the Contact Optimization server, you will observe this inconsistency. You can click the ClearHistory button to clear the last run status. However, it also deletes history reports of the respective Contact Optimization session. |
| The MailList process fails with the following database error: ORA-00999: INVALID VIEW NAME. | Defect 170951 | Change the value of UseTempTablePool from TRUE to FALSE in UA_SYSTEM_TABLES. The MailList run will end successfully. |
| Contact Optimization does not terminate the unica_acsvr process that is opened during a run. | Defect 164875 | In case of a schedule run of a Contact Optimization session by using the Marketing Platform Scheduler, you observe multiple unica_acsvr login processes. These processes might terminate automatically after some time. |
| A DB2 database user change of system tables causes a Contact Optimization session to fail when the administrator has an index with the same name. | Defect 155876 | To avoid having a session fail, the DB2 database administrator should remove indexes. |
| The Contact Optimization session run command is captured in recent links. | Defect 177376 | If you go to a session by using recent links, you can run the session by pasting the URL directly. |
| In a Contact Optimization report, offers by type and segment do not get printed as desired. | Defect 102889 | The following issues were noticed while
printing the offers by type and segment in a Contact Optimization report.
|
| Negative scores cause inaccurate rules crediting. | DEF041400 | If you use negative scores, rule crediting in the Offer Filtering Summary report might not be accurate. Offers with negative scores are given to meet minimum requirements only. |
| Cells that are linked to TCS with offer assignments do not appear in Optimize process. | DEF061355 | If the Optimize process is connected to one or more cells and the upstream cells are later linked to top-down cells defined in the Target Cell Spreadsheet process (TCS), the offers that are assigned in the TCS do not automatically appear in the Optimize process. Link to any top-down cells in the TCS before you connect those cells to an Optimize process. Otherwise, you must either manually assign the same offers within the Optimize process, or delete the Optimize process and re-create it. |
| Running the ACOOptAdmin utility with one-way SSL requires more setup. | DEF046832 | You cannot use the ACOOptAdmin utility with one-way SSL until you register a security certificate, specify a host name and domain, and configure SSL_Options in the ACOOptAdmin.bat file. |
| Unable to run the session in first attempt when unica_acosvr process stopped. | DEF055010 | If you use the kill command to stop unica_acosvr, the next time you attempt to run a Contact Optimization session, it might fail with the following error: An unknown communication failure has occurred with the HCL® Optimize server process. Workaround - Run the Contact Optimization session again to complete it successfully. |