Contact Optimization installation errors

If you encounter any errors while you are installing Contact Optimization, see these possible solutions.

ZeroGlr: Cannot open or remove a file containing a running program

Description of problem

You receive the following error during installation: 

IBM Optimize is not successfully installed. 
Check log files for more details.

In the installation log file, there is the following error:

ERROR - ZeroGlr: <location of library file>/<name of library file> 
(Cannot open or remove a file containing a running program.)

This error can occur when you are upgrading Contact Optimization on an AIX® system, even if the Contact Optimization listener is not running. The Contact Optimization upgrade installation updates specific libraries. Occasionally on AIX systems, even after you stop the Contact Optimization listener, the libraries are not unloaded from memory.

Solution
  1. If you have already run the Contact Optimization installation, run the uninstaller.
  2. Confirm the Contact Optimization listener is not running.
  3. Run the slibclean command.
  4. Run the Contact Optimization installation.

The slibclean command removes unused libraries from memory. This command requires root privileges.