Upgrading Campaign

You can upgrade HCL® Campaign to version 9.1.2 from versions 9.1.x and 9.1.1.x

About this task

Upgrading from Campaign 9.1.x or 9.1.1.x is considered an in-place upgrade. You must install the new version into the same directory as your current installation of Campaign, so Campaign can detect the upgrade.

Note: If you plan to upgrade to a clustered Campaign listener configuration, be sure to read Upgrading to a clustered listener environment.

The following steps provide an overview of the tasks that you must complete to upgrade Campaign:

  1. Undeploy Campaign.
  2. Run the HCL Marketing Software installer and the Campaign installer in the Campaign installation directory. The installer automatically runs in upgrade mode. Follow the instructions in the HCL Campaign Installation Guide v9.1.2 when you run the installers.
  3. Run the pre-upgrade utility (preUpgradeTool.bat or preUpgradeTool.sh).
  4. Run the upgrade tool in Campaign_Home/tools/upgrade/9.1+To9.1.2/acUpgradeTool.
  5. You must clear the browser cache after you complete the upgrade. You must also clear the browser cache after you apply any Campaign fix pack or Campaign interim fix that updates the Campaign application.
  6. Upgrade your reports as explained in the HCL Marketing Software Reports Installation and Configuration Guide.

Important notes for eMessage users

eMessage is installed or upgraded as part of Campaign. If you currently use or plan to use eMessage, see Upgrade considerations for eMessage.

Note: When you upgrade eMessage, there is no need to select Automatic DB Setup. This option is intended only for new installations, when the eMessage system tables do not already exist.

Important notes for Contact Optimization users

You must upgrade Campaign and Contact Optimization together. If you do not want to upgrade Campaign and Contact Optimization together, you must stop the Contact Optimization listener manually.