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Upgrade Guides
Upgrade Guide
Use the upgrade roadmap to quickly find the information that you need for upgrading Unica Campaign and Unica Optimize.
Upgrade considerations for IBM eMessage
To upgrade to the latest version of IBM eMessage, you must upgrade Unica Campaign to the same version.
Upgrading IBM eMessage
To upgrade to the latest version of IBM eMessage, you must upgrade Unica Campaign to the same version.

Upgrade Guides
- Upgrade Guide
  Use the upgrade roadmap to quickly find the information that you need for upgrading Unica Campaign and Unica Optimize.
  - Upgrade overview
    An upgrade of Unica Campaign and Unica Optimize is complete when you upgrade, configure, and deploye Unica Campaign and Unica Optimize. The Unica Campaign Upgrade Guide provides detailed information about upgrading, configuring, and deployingupgrading and configuring Unica Campaign and Unica Optimize.
  - Planning the Unica Campaign and Unica Optimize upgrade
    You can upgrade your current version of Unica Campaign to bring it up-to-date with the latest features.
  - Upgrading Unica Campaign and Unica Optimize
    You can upgrade Unica Campaign and Unica Optimize to version 12.0 from version 11.1.0 only.
  - Upgrade considerations for IBM eMessage
    To upgrade to the latest version of IBM eMessage, you must upgrade Unica Campaign to the same version.
    - Prerequisites for upgrading IBM eMessage
      Before you upgrade IBM eMessage, confirm that your operating system, hardware and software, and network and database resources meet the current requirements for all installed Unica applications, including the current version of IBM eMessage.
    - Upgrading IBM eMessage
      To upgrade to the latest version of IBM eMessage, you must upgrade Unica Campaign to the same version.
      - Emails during IBM eMessage upgrade
        When you upgrade IBM eMessage, the IBM eMessage mailing interface is not available. You cannot configure or start new mailings. Mailings that you have already started will run, but you cannot monitor, pause, or stop them.
  - Deploying Unica Campaign web application
    You can deploy the Unica Campaign web application by using an EAR file or you can deploy the individual WAR files.
  - Configuring Unica Campaign and Unica Optimize after deployment
    After you deploy Unica Campaign, you must verify that the Unica Campaign listener is running, set up the Unica Campaign system user, set Unica Campaign configuration properties, and verify the Unica Campaign installation.
  - Configuring multiple partitions for Unica Campaign
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions for your Unica Optimize
    In the Unica family of products, partitions provide a way to secure the data that is associated with different groups of users. When you configure Unica Campaign or a related Unica application to operate with multiple partitions, users can see each partition as a separate instance of the application. There is no indication that other partitions exist on the same computer.
  - Configuring multiple partitions in IBM eMessage
    Configure multiple partitions in IBM eMessage to isolate and secure data for different groups of IBM eMessage users. As each partition has its own set of configuration properties, you can customize IBM eMessage for each group of users.
  - Unica Platform utilities
    This section provides an overview of the Unica Platform utilities, including some details that apply to all the utilities and which are not included in the individual utility descriptions.
  - Uninstalling Unica Campaign and Unica Optimize
    Run the Unica Campaign and Unica Optimize uninstaller to uninstall Unica Campaign and Unica Optimize. When you run the uninstaller, the files that were created during the installation process are removed. For example, files such as configuration files, installer registry information, and user data are removed from the computer.
  - Unica Campaign web application clustering
    You can configure the Unica Campaign web application (J2EE application) in a cluster by completing additional tasks during the Unica Campaign installation.
  - Follow these instructions if you want to upgrade your existing single-listener configuration for Unica Campaign to a clustered listener configuration. A listener cluster is a set of two or more listeners that act as a unit to provide load balancing and high availability. Unica Campaign listener clusters are Active-Active; meaning each node serves requests using the load-balanced approach. Each Unica Campaign listener provides an interface between front-end clients (such as the Unica Campaign web application) and back-end analytical server processes.
- Fast Upgrade Guide

Upgrading IBM eMessage

To upgrade to the latest version of IBM eMessage, you must upgrade Unica Campaign to the same version.

About this task

If you currently use IBM eMessage, note the following information to upgrade IBM eMessage:

Upgrading to the latest version of Unica Campaign and IBM eMessage does not affect your hosted email account settings. You can resume mailing after you complete the upgrade.
When changes to the IBM eMessage system tables are part of an upgrade, HCL provides the necessary schema upgrade scripts and procedures.

Procedure

IBM eMessage can be upgraded in one of the following ways:

If you currently use IBM eMessage, the upgrade for IBM eMessage occurs when you run the Unica installer in upgrade mode while upgrading Unica Campaign.
If you never used IBM eMessage before, the Unica Campaign upgrade installs the necessary IBM eMessage files but does not enable IBM eMessage for use. After you run the upgrade installer, you must complete the pre-deployment configuration steps that are related to IBM eMessage, as described in Configuring Unica Campaign before deployment.
To use IBM eMessage to send email, you must contact IBM to purchase a hosted email subscription. For information about how to configure IBM eMessage after you purchase an email subscription, see the IBM eMessage Startup and Administrator's Guide.

What to do next

Restart the Response and Contact tracker (RCT) after the upgrade in one of the following ways.

Restarting the RCT manually

To restart the RCT manually, use the rct start command. The RCT script is stored in the bin directory under your IBM eMessage installation. For more information, see IBM eMessage Response and Contact Tracker (RCT) script.

Restarting the RCT as a service

To restart the RCT every time that you restart the computer where the RCT is installed, add the RCT as a service.

Note: When you restart the RCT as a service, you must manually restart the RCT the first time.

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