Prerequisites

  1. As the Unica Platform user, you should:

    • Know the host name of the listener host

      For the serverHost parameter under ‘Settings’ enter the hostname of unicaACListener (Affinium|Campaign|unicaACListener) instead of the default "localhost". For example: serverHost = zebra658.nonprod.hclpnp.com.

    • If your password has been reset then you must first login to Marketing Platform through the user interface and change your password. Only then will you be able to log on to Unica Director.
  2. Unica Director Agent must always be up.
  3. Applicable only to Windows OS: On the Unica Director - Agent system (on the computer where the Unica Campaign Listener is installed), ensure that the following performance counters are available.
    • Processor Time
    • Working Set
    These counters help the HCL Unica Director - Agent application to gather the statistics on the Unica Campaign listener or server processes for memory and CPU utilization.
    Note: If the performance counters are not available, open the command prompt as an administrator on the target server and enter the following commands to rebuild the performance counters. Otherwise you will not be able to see the data in the System Usage Graph on the Windows Operating System.
    For 32 bit machines:
    • cd %windir%\system32\
    • lodctr /R
    For 64 bit machines:
    • cd C:\Windows\SysWOW64\
    • lodctr /R
  4. For the flowchart timeline to receive and dispatch execution events to and from Unica Director, Active Message Queue (MQ) should be available. Flowchart execution events (flowchart execution started, stopped, paused, completed, failed) are communicated to Unica Director using Active MQ. Without an Active MQ available there will be no means of communication to Unica Director resulting in incorrect statistics being shown.
  5. Unica Platform users who will be using Unica Director, should be a Unica Campaign Admin user, so that they are can see all the Unica Campaign objects. This user should additionally have all the permissions for executing the following Unica Campaign Utilities:
    • Access monitoring area
    • Run svradm Command line tool
    • Terminate Unica Campaign listener
    • Run sesutil Command line tool
    • Perform cleanup operations.
  6. From Platform users page, assign all the Unica Campaign system and user data sources to the Unica Platform users who will be using Unica Director.