Startup or configuration problems
Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
- Enable Domino® console
logging by adding these parameters to the
notes.ini
file:Log_Console=1 Debug_ThreadID=1
- Reproduce the problem by editing the
notes.ini
file and removing Traveler from the ServerTasks list. Then restart Domino® and issue the following command:Load Traveler - debug
- If the IBM Traveler server is able to start, run the PMR command from the Domino®
console:
tell traveler pmr <pmr_number>
Where
<pmr_number>
is a properly formatted PMR number. This will perform asystemdump
of all log files, collect them in one zipped file, and automatically upload (FTP) the output from the log collect to ECuRep under the designated PMR number. - If the IBM Traveler server will not start, run the PMR command from a command utility window
from the directory
<Domino data root>/traveler/util
.For Windows™ operating systems:
travelerUtil.cmd PMR <pmr_number>
.For Linux™ operating systems (must be root user):
./travelerUtil PMR <pmr_number>
.For IBM i operating systems (QShell):
./travelerUtil PMR <pmr_number>
. - If desired, remove the
notes.ini
parameter added in step one to disable console logging.