How do I create an account manually?

You must create an account on your Apple device for mail, calendars, and contacts before you can connect to the HCL Traveler server. This topic describes how to create the account manually.

Before you begin

An Exchange ActiveSync account is required.

Apple devices using iOS4 and later allow more than one Exchange ActiveSync account.


  1. Open the Safari browser on your device, and go to to open the HCL Traveler user home page.
    The user status section of the user home page shows the status of the user and any of the user devices. If there are any error messages, they are shown in red in this section. Depending on the errors, you may need to address them before you can sync with the HCL Traveler server successfully.
  2. Press Home on the device to return to the home screen.
  3. Select (iOS 11) Settings > Accounts & Passwords > Add Account > Exchange.

    Select (iOS 14) Settings > Mail > Accounts > Add Account > Exchange.

  4. Populate the following fields, and then select Next.
      1. Email – Specify your mail address (for example,
      2. Description – Specify a description, or leave the default.
      3. For Sign In or Configure Manually , populate the following field and select Next.
        • Password - Specify your HTTP password.
      4. Populate the following fields and select Next.
        • Username - Specify your user login ID .
        • Domain - Leave this field blank.
        • Specify your server in the Server field. Tip: If you use a proxy server, use the format
      5. Select the applications you want to sync, and turn OFF the Reminder application (as it is not supported by the service).
      6. Select Done.
    Note: SSL is enabled by default. As a result, if SSL is not used, you must disable it for the account. To do so, select Settings > Mail, Contacts, Calendars > account name > Account Info, and then change Use SSL to OFF.


The new Exchange ActiveSync account is created in Mail, Contacts, Calendars in your Settings application of your device. Registration with the HCL Traveler server begins immediately and mail, calendars, and contacts will begin to appear shortly. Do not open your Inbox immediately after the account is created as it causes additional syncing with the server and prolongs the initial syncing.