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Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
Known limitations and restrictions
This topic leads to known restrictions and limitations for HCL Traveler by device type.
Android limitations and restrictions
This topic describes known Android device restrictions and limitations with HCL Traveler.
Field mapping supported for phone numbers in Contacts
For phone numbers to sync correctly to Verse Android Contacts, they must map to supported fields in Domino directory Person documents.

Troubleshooting, known limitations, and restrictions
This section provides helpful troubleshooting tips, known limitations, and restrictions.
- Troubleshooting tips
  This topic leads to troubleshooting tips for the HCL Traveler and the devices that are used with it.
- Known limitations and restrictions
  This topic leads to known restrictions and limitations for HCL Traveler by device type.
  - General limitations
    This topic describes general limitations that apply to all HCL Traveler devices.
  - Apple limitations and restrictions
    This topic describes known Apple device restrictions and limitations with HCL Traveler.
  - Known bugs with Apple devices and HCL Traveler
    There are known issues using Apple devices with HCL Traveler that have been reported to Apple support.
  - Android limitations and restrictions
    This topic describes known Android device restrictions and limitations with HCL Traveler.
    - Field mapping supported for phone numbers in Contacts
      For phone numbers to sync correctly to Verse Android Contacts, they must map to supported fields in Domino directory Person documents.
    - Field mapping supported for email addresses in Contacts
      For email addresses to sync to correctly to Verse Android Contacts, they must map to supported fields in Domino directory Person documents.
  - BlackBerry 10 limitations and restrictions
    This topic describes known BlackBerry device restrictions and limitations with HCL Traveler.
  - Windows™ Phone limitations and restrictions
    This topic describes known Windows™ Phone device restrictions and limitations with HCL Traveler.
  - Windows™ tablet limitations and restrictions
    This topic describes known Windows™ RT and Windows Pro device restrictions and limitations with HCL Traveler.
  - HCL Verse for Apple devices known limitations and restrictions
    This topic describes known restrictions and limitations with HCL Verse on Apple devices.
  - Server limitations and restrictions
    This topic describes known restrictions and limitations with HCL Traveler server that are not specific to individual devices.
  - HTMO Known limitations
    This section describes known limitations in the current release and provides workarounds if available.
- Gathering log files for support
  This section contains related HCL Traveler links. It also contains instructions on gathering log files to assist HCL Traveler Support in helping you resolve server and device problems.
- More information and requesting HCL support
  This topic contains links to HCL Traveler information, resources, and support.

Field mapping supported for phone numbers in Contacts

For phone numbers to sync correctly to Verse Android Contacts, they must map to supported fields in Domino directory Person documents.

The following table shows the supported phone number field mapping between the Domino directory Person document and Verse Android Contacts.

Table 1. Supported phone number field mapping
Domino Person document field	Verse Android Contact field
Business	work
Home	home
Mobile	mobile
Fax	work fax
Pager	pager
Assistant	assistant
Fax 2	home fax
Mobile 2	Unsupported
Business 2	Unsupported
Home 2	Unsupported

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