Enabling logging and tracing on the Proxy server

To enable tracing for the HCL Sametime 11 Proxy Server, in the folder with the Sametime proxy application, locate the "logging.properties" file located in the conf subfolder.

About this task

  1. With a text editor, un-comment the two lines at the bottom of the file:


    com.ibm.handlers = 2localhost.org.apache.juli.AsyncFileHandler

  2. Restart the HCL Sametime Proxy Server to enable.

When sending data to the HCL Support team, be sure to include the entire contents of the "logs" folder.