Getting started

Plan and prepare

For supported platforms and requirements, see the System requirements topic.

Install the server

See the Installing the server topic for installation details.

For information on installing licenses, see Managing licenses


Additional information about the product including descriptions of key features, tool integrations, and to schedule a demo, see the HCL Launch product page. Click the Join Webinar to view recorded videos about the product.

Visit the blogs page to learn more about the product features. Use the Filter by to see only HCL Launch topics.

Get support

For technical assistance, visit the HCL Customer Support website.

Before you contact HCL support, gather the background information that you need to describe your problem. When describing a problem to an HCL support specialist, be as specific as possible and include all relevant background information so that the specialist can help you solve the problem efficiently. To save time, know the answers to the following questions.
  • What software versions were you running when the problem occurred?
  • Do you have logs, traces, or messages that are related to the problem?
  • Can you reproduce the problem? If so, what steps do you take to reproduce it?
  • Is there a workaround for the problem? If so, be prepared to describe the workaround.