Troubleshooting startup issues, display issues, or crashes

Startup issues, display issues, or crashes are often caused by an incompatible video configuration.

Various symptoms can indicate an incompatible video configuration, including:
  • Outlook hangs on startup with the message Processing or Loading profile...
  • Display issues occur.
  • Outlook crashes.
Typically you can correct these problems by disabling hardware acceleration. See Technote 1998662 for an automatic way to do so.