Pilot the upgraded client

Test the upgraded Notes version with a pilot deployment.

  • Determine pilot length & ideal participants.
    • At minimum, you should allow a month for customer feedback but preferably longer if possible.
    • At least 100 users distributed 80% in main site, 20% in remote site, preferably not all IT users.
    • Target diverse roles such as technical, power user, assistants, specific application users; consider a separate pilot for Notes Citrix users.
  • Determine feedback required from pilot users and success criteria.
    • Look for user feedback on issues with the new release.
    • Make sure to Check Release Notes and the Support site for known issues.
    • Use pilot experience to estimate support cost to final rollout.
  • Collect automatic diagnostic data collection fault statistics before and after the pilot and compare the statistics.
  • Certify that custom apps work with new release.