Troubleshooting tips for OLE and Active X objects

Sometimes when embedding an OLE object or ActiveX control you might receive the following error:

An error has occurred while processing a request on an object

This error message might mean one of the following:

  • You are trying to embed an ActiveX control which does not support being inserted manually (the control can only be embedded programmatically). Check the Windows™ registry to see if the control supports being inserted (embedded); if the control is listed under the \\HKey_classes_root, verify that the "Insertable" key appears under the control's name.
  • You are trying to embed an OLE object or ActiveX control which has not been installed correctly or the Windows registry contains conflicting information about the OLE object or ActiveX control. Reinstall the OLE object or ActiveX control to resolve the issue.
  • You may have multiple versions of Notes® installed. For OLE to work properly, the Windows registry must be accurate. Make sure you are using the most recently installed version of Notes.
  • Your system is low on memory. Close your applications and restart your computer.