Home
Deploying HCL Connections Docs 2.0 CR3
Welcome to the HCL Connections Docs 2.0 CR3 documentation, where you can find information about installing and deploying HCL Docs 2.0 CR3. HCL Docs is a collaborative productivity suite that enables you to work on documents, spreadsheets and presentations together in the cloud. If you have HCL Docs 2.0, HCL Docs 2.0 CR1, or CR2 already installed, to install CR3, you only need to download the HCL Docs 2.0 CR3 zip package from FixCentral and extract the package. Then follow the instructions in the PDF file to install CR3. But if you have a version prior to HCL Docs 2.0, before installing CR3 package, you must follow instructions in this guide to install and deploy HCL Docs 2.0.
Troubleshooting and support
To isolate and resolve problems with your deployment, you can use the troubleshooting and support information.
Techniques for troubleshooting problems
Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.

Deploying HCL Connections Docs 2.0 CR3
Welcome to the HCL Connections Docs 2.0 CR3 documentation, where you can find information about installing and deploying HCL Docs 2.0 CR3. HCL Docs is a collaborative productivity suite that enables you to work on documents, spreadsheets and presentations together in the cloud. If you have HCL Docs 2.0, HCL Docs 2.0 CR1, or CR2 already installed, to install CR3, you only need to download the HCL Docs 2.0 CR3 zip package from FixCentral and extract the package. Then follow the instructions in the PDF file to install CR3. But if you have a version prior to HCL Docs 2.0, before installing CR3 package, you must follow instructions in this guide to install and deploy HCL Docs 2.0.
- Overview
  HCL Connections™ Docs extends HCL Connections, offering real-time, co-editing support designed to help users collaborate on documents together.
- Planning
  Before installing HCL Docs, review the system requirements and deployment options, and then complete the worksheets.
- Installing
  To install HCL Docs, complete the following procedures in the sequence shown.
- Upgrading or migrating
  You can upgrade HCL Connections™ Docs from the previous two releases to the current release by using the installer or upgrade scripts. You can also install the latest release on new hardware and then do a side-by-side migration from the old to the new.
- Security
  You might need to refer to this section during deployment. HCL Docs supports WebSEAL. This section is for setting up single sign-on (SSO) if installing HCL Docs in the same cell as IBM® Connections.
- Performance tuning
- Troubleshooting and support
  To isolate and resolve problems with your deployment, you can use the troubleshooting and support information.
  - Techniques for troubleshooting problems
    Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.
  - Troubleshooting tips
    Review the topics in this section to see if your issue is addressed. Or consult the error logs to find information about the error you are seeing.

Techniques for troubleshooting problems

Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and how to resolve the problem. Certain common techniques can help with the task of troubleshooting.

The first step in the troubleshooting process is to describe the problem completely. Problem descriptions help you and the IBM® technical-support representative know where to start to find the cause of the problem. This step includes asking yourself questions to help you identify the source of a problem:

Is your configuration supported?
Review HCL Docs system requirements.
Have you searched knowledge bases for a related problem report? See Searching knowledge bases for more details.
Have you applied the latest product fixes?
If the checklist does not guide you to a resolution, collect additional diagnostic data to send to IBM® Support. This data is necessary for IBM® Support to effectively troubleshoot and assist you in resolving the problem. See Resolving a problem.

The answers to these questions typically lead to a good description of the problem, which can then lead you to a problem resolution.

Rate this topic

5 stars 4 stars 3 stars 2 stars 1 star

Comment on this topic.

By clicking this box, you acknowledge that you are NOT a U.S. Federal Government employee or agency, nor are you submitting information with respect to or on behalf of one. HCL provides software and services to U.S. Federal Government customers through its partners immixGroup, Inc. Contact this team at https://hcltechsw.com/resources/us-government-contact. Do not include any personal data in this Comment box. Note: To report a problem or question about the product software, do not use this form. Instead, go to the HCL Software Support site.