Resolving a problem

Follow these steps to troubleshoot the problem without using the IBM® Support Assistant.

Before you begin

The IBM® Support Assistant or IBM® Support Assistant lite tools are not supported at this time for HCL Docs .

About this task

To resolve the problem without using Support tools, complete the following steps:


  1. To find out more about the cause of the problem, look up the error message being generated in the Error message reference.
  2. You can search for technotes that describe the data that you must gather before you open a problem management record (PMR). This will expedite the Support process and get the problem resolved more quickly. See HCL Docs release notes.