Troubleshooting the configured connections

If you have trouble connecting to a Rational® ClearQuest® user database through the integration in the connectivity test, the debug output produced in the connectivity test provides some help. The following are common reasons for connection problems:

• Wrong Rational ClearQuest database set

  The database set is not required in the CQCC_DATABASE_SET configuration parameter if only one database set is being used or if the database set that you want is the first one (with the version number). Otherwise, a database set must be provided.

• Cannot find the Rational ClearQuest user database name

  Check the CQCC_DATABASE_ENTITY_LIST configuration parameter.

• Record types do not have the DevOps Code ClearCase® package installed in the Rational ClearQuest schema

  An error message typically reports that there is no cc_change_set object, a stateless record type that is defined by the ClearCase 1.0 package. Consult your Rational ClearQuest administrator .

• Rational ClearQuest Web client problems

  Try to replace the ASP interface with Rational ClearQuest Web and vice versa.

• Rational ClearQuest Web client cannot connect

  First, see whether you can use a browser to connect to the Rational ClearQuest Web interface. The Rational ClearQuest Web client uses a separate connection mechanism, so there can be separate security issues.