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Developing
Learn how to develop schemas by using the HCL Compass Designer.
Developing Schemas
You can develop or modify schemas with the HCL Compass Designer.
HCL Compass email
This topic provides a description of the supported HCL Compass Web client email features.
Round-trip e-mail
Your team can use e-mail notification with e-mail submission to update records. This process is called round-trip e-mail.

Round-trip e-mail

Your team can use e-mail notification with e-mail submission to update records. This process is called round-trip e-mail.

To use round-trip e-mail, you must specify the same e-mail address when you configure the E-mail Reader that you specify for the From Address on the Display Fields tab of the Submit e-mail Rule window. See Creating e-mail rules and Configuring the E-mail Reader.

The following example shows how you can use round-trip e-mail:

A user submits a record by e-mail, using the required message format. The defect ID number PROD0000137 is assigned to this request.
An e-mail rule that you established sends a message that notifies the lead engineer of this defect. (See Creating e-mail rules.)
The lead engineer receives the e-mail message with the subject line "PROD0000137" and replies, including remarks in the description field.
The E-mail Reader processes the message and submits the modified record to the HCL Compass database.

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