# Troubleshooting

## Settings file location

• The value of the refresh interval of the machine reports is set in the Configure Management Extenders dashboard. To view where this value is stored, go to: C:\Program Files\BigFix Enterprise\Management Extender\Plugins\VMware ESXi\settings.json The default value is set at 15. The suggested value for the refresh interval must be at least be 5. Larger requirements may require a bigger value. The maximum value is 100.
• To view the credentials to logon to VMware vCenter, go to: C:\Program Files\BigFix Enterprise\Management Extender\Plugins\VMware ESXi\plugin\plugin-settings.ini.
Note: The plugin-settings.ini file is in plain text.

## Log files location

• To view the proxy agent log, go to C:\Program Files\BigFix Enterprise\Management Extender\__Logs\ProxyAgent.log.
• To view the management extender plug-in log, go to C:\Program Files\BigFix Enterprise\Management Extender\Plugins\Vmware ESXi 1\Logs.

## Inspectors file format

Inspectors are designed to interrogate the software, firmware, and hardware of each of the client computers on the network using relevance. The inspectors that Virtual Endpoint Manager uses are defined in the ESX.inpectors file. These inspectors can be plugged in to the relevance and get information back to the servers.
To see the ESX.inpectors file, go to C:\Program Files\BigFix Enterprise\Management Extender\Plugins\Vmware ESXi 1\Inspectors\ESX.inspectors.
Note: The paths indicated in this section are for 32-bit operating systems. In a 32-bit operating system, the path is C:\Program Files\BigFix Enterprise. In a 64-bit operating system, the path is C:\Program Files (x86)\BigFix Enterprise.