Starting a remote control session that uses a broker

When your system is on the internet, a controller user can start a remote control session that uses a broker to make the connection to your system. To connect to the session, you must enter a connection code.

Before you begin

To start a remote control session that uses a broker, obtain a session connection code from the controller user who is starting the remote control session.

About this task

When a controller user starts the remote control session, they use the BigFix® Remote Control server UI. A broker is used to make the required connection. To connect to this remote control session, you need a connection code, which is obtained from the controller user. To use the connection code to connect to a remote control session, complete the following procedure.

Procedure

Enter the connection code on the target computer by following the steps relevant to the target operating system.
Note: If the target is newly installed, the Enter Connection Code option is unavailable until the target contacts the server for the first time.
Windows target
Choose the appropriate method to enter the connection code:
  • Right-click the target notification icon and select Enter Connection Code.
  • Open the target UI and select Actions menu > Enter Connection Code.
Type the connection code and click Connect.
Linux target
  • Open the target UI and select Actions menu > Enter Connection Code.
  • Type the connection code and click OK.

Results

If a successful connection is made to a broker, the connection code is verified, and the session is authenticated by the server, the remote control session begins automatically. If the Enable user acceptance for incoming connections policy is enabled in the session policies, the target user can accept or reject the session request. After the session starts, the features and functions that are available depend on the server policies and permissions that are set for the session.

Use the Try Again option if the broker connection cannot be made, the connection code cannot be verified, or the target is not authenticated by the server. When you click Try Again, the Connection Code window is displayed and you can reenter a connection code. If you click Cancel, the remote control session is not established.