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Remote Control V9.1.4
BigFix® Remote Control V9.1.4 Installation Guide
By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Install the BigFix® Remote Control components
The BigFix® Remote Control components can be installed in two ways. If you have access to the BigFix console, use a deployment fixlet to install the components.
Obtain the installation files
The installation files for installing the BigFix® Remote Control components can be obtained in various ways.

Remote Control V9.1.4
- Release Notes V9.1.4 Fixpack 1
- BigFix® Remote Control V9.1.4 Installation Guide
  By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the BigFix® Remote Control system
  - Get started
    Now that you understand the terms and components available in BigFix® Remote Control, you can identify which components you need to install:
  - Install the BigFix® Remote Control components
    The BigFix® Remote Control components can be installed in two ways. If you have access to the BigFix console, use a deployment fixlet to install the components.
    - Obtain the installation files
      The installation files for installing the BigFix® Remote Control components can be obtained in various ways.
    - Install the server
      BigFix® Remote Control server supports the following installation types:
    - Install the target
    - Install the controller
    - Install the command-line tools
    - Install gateway support
      For targets, controllers, and server on different networks that cannot directly contact each other you can install and configure gateway support.
    - Install broker support
      Broker support must be installed on the computers that connect the controller to the target computer when the target computer is not directly accessible by the controller and the connection is made across the internet.
  - Utility for extracting the component installation files
    BigFix® Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the BigFix® Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
  - Manage the component services
    After you install the BigFix® Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Federal information processing standard (FIPS 140-2) compliance in BigFix® Remote Control
  - NIST SP800-131A compliance in BigFix® Remote Control
    BigFix® Remote Control version 9.1.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
- BigFix® Remote Control V9.1.4 Administrators Guide
  This guide is for users who want to administer BigFix® Remote Control.
- BigFix® Remote Control V9.1.4 Console Users Guide
- BigFix® Remote Control V9.1.4 Controller Users Guide
- BigFix® Remote Control V9.1.4 Target Users Guide
- BigFix® Remote Control V9.1.4 On-demand Target Guide
  Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V9.1.4 Readme file

Obtain the installation files

The installation files for installing the BigFix® Remote Control components can be obtained in various ways.

HCL License & Delivery Portal

To install the BigFix® Remote Control components, use the following images from Flexnet Operations – HCL License & Delivery Portal. For more information, refer to the article at https://hclpnpsupport.service-now.com/csm?id=kb_article&sysparm_article=KB0010149

Note:

IBM Passport Advantage® and Fix Central® have been replaced by FlexNet Operations®.

Table 1. Parts that are required for installing BigFix® Remote Control
Part number	File name
Windows™ operating system CNJ05ML - BIGFIX REM CNTRL V9.1.4 IMAGE1.	BIGFIX_REM_CNTRL_V914_Image_1.zip
Linux™ operating system CNJ06ML - BIGFIX REM CNTRL V9.1.4 IMAGE2.	BIGFIX_REM_CNTRL_V914_Image_2.tar
Windows™, Linux™, macOS operating systems CNJ07ML - BIGFIX REM CNTRL V9.1.4 IMAGE3.	BIGFIX_REM_CNTRL_V914_Image_3.tar

Depending on the operating system, and the component that you are installing, determines which image file you require.

BIGFIX_REM_CNTRL_V914_Image_1.zip: Extract the installation files for the Windows™ operating system components from this image file. The Windows™ operating system executable files are in the \windows directory.
BIGFIX_REM_CNTRL_V914_Image_2.tar: Extract the installation file for the Linux™ server component from this image file. The trc_server_setup.bin file is in the \linux directory. Use the BIGFIX_REM_CNTRL_V914_Image_3.tar file to access the installation files for the other Linux™ components.
BIGFIX_REM_CNTRL_V914_Image_3.tar: Extract the data from the BigFix_Rem_Cntrl_V914_Image_3.tar file. Go to the \Disk1\InstData\platform\VM directory where platform is relevant to your operating system. The additional setup utiliy can be run only on Windows™ and Linux™ systems. To extract the installation files for macOS components, run the utility on a Windows™ or Linux™ system then copy the .pkg files to the macOS system. For more information about running the additional setup utility, see Extract the installation files by using the additional setup utility.

Downloading the files from the server UI

If you install the BigFix® Remote Control server, you can download the installation files for the target, controller, and cli components. The controller installation file is for the standard controller. For the FIPS-compliant controller installation file, use the additional setup utility.

Click Tools > Downloads.
Select Agent Downloads.
Select the relevant component file.