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Remote Control V9.1.4
BigFix® Remote Control V9.1.4 Installation Guide
By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
Recover from installation errors
Errors after installation
Database connection authorization failure

Remote Control V9.1.4
- Release Notes V9.1.4 Fixpack 1
- BigFix® Remote Control V9.1.4 Installation Guide
  By using BigFix® Remote Control you can remotely support and control thousands of PCs and servers, on an enterprise scale, from a central location or directly, in peer to peer mode.
  - Audience
  - Versions
  - Terms used in this guide
  - Overview of the BigFix® Remote Control system
  - Get started
    Now that you understand the terms and components available in BigFix® Remote Control, you can identify which components you need to install:
  - Install the BigFix® Remote Control components
    The BigFix® Remote Control components can be installed in two ways. If you have access to the BigFix console, use a deployment fixlet to install the components.
  - Utility for extracting the component installation files
    BigFix® Remote Control provides a utility that you can use to extract the installation files that are required for each component.
  - Enable secure target registration
    To prevent unauthorized targets from registering with the BigFix® Remote Control server, you can enable the secure registration feature and use tokens to authenticate the target.
  - Install the driver for smart card authentication
    The BigFix® Remote Control Target provides an installation option to install a virtual smart card reader driver. You can also install the driver by running a fixlet in the BigFix console.
  - Manage the component services
    After you install the BigFix® Remote Control components, if you change their configuration, you can stop, start, or restart the component services.
  - Enabling email
  - Configure LDAP
  - Federal information processing standard (FIPS 140-2) compliance in BigFix® Remote Control
  - NIST SP800-131A compliance in BigFix® Remote Control
    BigFix® Remote Control version 9.1.0 components can be configured for NIST SP800-131A compliance.
  - Verifying the server installation
  - Recover from installation errors
  - Uninstall the components
  - Upgrade from previous versions
  - Maintaining the target installation
  - Properties that can be set in the target configuration
    You can configure target properties either during or after installation. The operating system on the target system determines which properties can be configured. The target properties determine the actions that can be carried out during a peer-to-peer session. If you set a server URL and set the Managed property to Yes, the actions are determined by the policies that are set on the Remote Control server.
- BigFix® Remote Control V9.1.4 Administrators Guide
  This guide is for users who want to administer BigFix® Remote Control.
- BigFix® Remote Control V9.1.4 Console Users Guide
- BigFix® Remote Control V9.1.4 Controller Users Guide
- BigFix® Remote Control V9.1.4 Target Users Guide
- BigFix® Remote Control V9.1.4 On-demand Target Guide
  Use BigFix® Remote Control to start remote control sessions over the internet with targets that do not have the target software installed.
- Remote Control V9.1.4 Readme file

Database connection authorization failure

Symptom

A database connection authorization failure error is reported in the log files.

Causes

The database password might be invalid.

Solution

Change the password by running the following command from the BigFix® Remote Control installation directory:

Windows® systems.: [installdir]\tools\tdbpasswd.cmd userid password. Where installdir is the BigFix® Remote Control installation directory and userid and password are the database logon credentials.
UNIX based systems.: [installdir]/tools/tdbpasswd.sh userid password. Where installdir is the BigFix® Remote Control installation directory and userid and password are the database logon credentials.

Run the command to change the database password for the application. Restart the BigFix® Remote Control service after you run the command.