Software installation status

The Self Service Portal shows the status of each software installation.

You can view the software status from either of the following pages:

Software offer list page: It shows the most recent status of the software.

History page: It shows the status of all attempted software installations made for a particular computer.

The software offer list and history views show the status of the software installation. The status can be one of the following values:

Available: The software shows this status if the user never deployed the software before.

Pending: The software shows this status immediately after the user clicks Install.

Success: The software shows this status if the software installation succeeded the last time that the user installed it.

Fail

The software shows this status if the software installation failed the last time that the user installed it.

The software installation can fail for different reasons:

When the associated task in the IBM® BigFix console to install the software evaluates to fail.
When the associated task in the IBM BigFix console expires before evaluating to success.
When the associated task is deleted from a package after it is deployed in an Application Management Group.
When the Self Service Portal cannot contact the IBM BigFix server to issue the task to install the software. In this case, no task is created in the IBM BigFix console.

Note: Previously installed software is still shown in the software offer list with the following status: "pending", "success", or "fail". The reason for retaining the software in the offer list is to provide the endpoint users with the option for reinstalling the software.