Home
Configuration Guide
Learn how to configure BigFix according to your needs.
Maintenance and Troubleshooting
If you are subscribed to the Patches for Windows site, you can ensure that you have the latest upgrades and patches to your SQL server database servers.
Managing duplicate external sites
In BigFix the relationship between Sites and URL should be managed into a one to one correspondance.

Configuration Guide
Learn how to configure BigFix according to your needs.
- Introduction
  This guide explains additional configuration steps that you can run in your environment after installation.
- BigFix Site Administrator and Console Operators
  In BigFix there are two basic classes of users.
- Integrating with LDAP or Microsoft Entra ID
  You can add Identity Providers associations to BigFix.
- Enabling SAML V2.0 authentication for identity provider operators
  BigFix supports SAML V2.0 authentication via LDAP-backed SAML identity providers.
- Disabling local operators
  Starting from BigFix Version 10.0.8, this feature provides a mechanism where the creation and use of any local operator is prohibited in favor of LDAP-based operators.
- Using multiple servers (DSA)
  Some important elements of multiple server installations.
- Server object IDs
  The BigFix server generates unique ids for the objects that it creates: Fixlets, tasks, baselines, properties, analysis, actions, roles, custom sites, computer groups, management rights, subscriptions.
- Customizing HTTPS for Gathering
- Using the DHE/ECDHE key exchange method
  By default, BigFixVersion 11 components use the DHE/ECDHE key exchange method if the version of the BigFix component on the other side of the SSL communication allows it.
- Configuring secure communication
- Real Time AV Exclusions
  BigFix Console, Server and Relay components of the architecture perform high volume file operations. This activity is a substantial part of the functionality that these BigFix architecture components provide.
- Downloading files in air-gapped environments
  In air-gapped environments, to download and transfer files to the main BigFix server, use the Airgap utility and the BES Download Cacher utility.
- Getting client information by using BigFix Query
  The BigFix Query feature allows you to retrieve information and run relevance queries on client workstations from the WebUI BigFix Query Application or by using REST APIs.
- The Plugin Portal
  The Plugin Portal is a new component introduced in BigFix 10 to help manage cloud devices as well as modern devices such as Windows 10 and MacOS endpoints enrolled to BigFix. For details on modern client management, see Modern Client Management.
- Extending BigFix management capabilities
  BigFix 11 delivers a few significant new functions for enhancing the visibility and management of devices on your network regardless of whether the devices are physical or virtual.
- Persistent connections
  The capability to establish persistent connections was added to the product.
- Relays in DMZ
  The capability to establish a persistent TCP connection between the parent relay in the more secure zone and its child relay inside the DMZ network was added to the product. This allows you to manage systems in a demilitarized zone (DMZ network).
- Working with PeerNest
  The BigFix Client includes a new feature named PeerNest, that allows to share binary files among Clients located in the same subnet. The feature is available starting from BigFix Version 9.5 Patch 11.
- Archiving Client files on the BigFix Server
  You can collect multiple files from BigFix clients into an archive and move them through the relay system to the server.
- BigFix Configuration Settings
  A number of advanced BigFix configuration settings are available that can give you substantial control over the behavior of the BigFix suite. These options allow you to customize the behavior of the BigFix server, relays, and clients in your network.
- Additional configuration steps
  These topics explain additional configuration steps that you can run in your environment.
- Migrating the BigFix Server (Windows/MS-SQL)
  This section details the steps and operational procedures necessary for migrating the BigFix Server from existing hardware onto new computer systems.
- Migrating the BigFix Server (Linux)
  This section provides basic information on migrating your BigFix Server from existing Linux hardware onto new systems.
- Server audit logs
  The BigFix Server generates a server audit log file which contains the access information (login/logout) and information about the actions performed through the Console or the WebUI by the different users.
- List of advanced options
  The following lists show the advanced options.
- Security Configuration Scenarios
  Starting from Version 11, BigFix provides the capability to configure several security options.
- Client certificate
  To comply with the modern industry standards, starting from product version 10.0.7, the client certificate of the BigFix Agent will have a validity period of 13 months.
- Client Authentication
  Client Authentication (introduced in version 9) extends the security model used by BigFix to encompass trusted client reports and private messages.
- Maintenance and Troubleshooting
  If you are subscribed to the Patches for Windows site, you can ensure that you have the latest upgrades and patches to your SQL server database servers.
  - Monitoring relays health
    BigFix allows you to monitor your client and relay setups to ensure they are working optimally.
  - Relay and Server diagnostics
    To monitor your BigFix environment setup and status and to complete actions on your clients.
  - Virtualized environments and virtual machines
    To run your operating system in multiple virtual machines.
  - BES Client Helper Service (Windows only)
    The BES Client Helper is intended to be a watcher process for the BES Client and will attempt to restart the service if the BES Client is not running.
  - Enabling debug/verbose logging for the BES Root Server and BES Relay services
    This procedure describes the steps to enable debug/verbose logging on the BigFix Server or Relays, to log the activity performed by the BigFix Server and by the Relays.
  - Monitoring expensive relevances on Web Reports
    Monitor the relevances on your BigFix Web Reports that exceed a custom defined value to evaluate.
  - Managing duplicate external sites
    In BigFix the relationship between Sites and URL should be managed into a one to one correspondance.

Managing duplicate external sites

In BigFix the relationship between Sites and URL should be managed into a one to one correspondance.

If a URL is, by accident, associated to multiple sites, then the License Overview Dashboard warns you about the anomaly, presenting an error message. As of BigFix 11, the License Overview Dashboard handles the inconvenience and provides with an additional help to identify what the duplicated sites are, via a new tab named Duplicate Sites.

The new tab lists all the sites overlaps, allowing an easier troubleshooting.

A section dedicated to each affected URL groups all the duplicated sites, reporting the site name, site version and site ID.

When a site duplication occurs, the License Overview Dashboards presents two warnings. The first one on the top of the page, provides with an alternative way to land to the Duplicate Sites tab by clicking onto the "MORE" button.

The second warning links to the HCL Software Customer Support, where the Error in SiteData constructor : Error : Singular expression refers to non-unique object article describes how to remediate the Singular expression refers to non-unique object error.