Integration with IT Service Management Tools

BigFix Runbook AI integrates with IT Service Management tools by creating data sources for ticket data, requiring a separate data source for each category. Before configuring the data source, ensure that the organization has been set up.

Any IT Service management tool acts as a data source for BigFix Runbook AI from where it pulls the ticket data and then performs appropriate actions for resolution. Thus, to enable integration with ITSM, it requires for a data source to be created as part of BigFix Runbook AI configuration.

Given that the APIs for Incident Management, Service Request Tasks and Change Request Tasks are different, a separate data source will have to be configured for each of the previously mentioned categories.

Before proceeding with the configuration related to Data Source creation, user has to ensure that an organization has been configured. If not done already, please refer to the Configuration Guide for the same and create the organization before proceeding ahead