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Installation Guide
Learn the system requirements, licensing and installation instructions, and how to configure and maintain BigFix.
Upgrading on Windows systems
Before you begin
BigFix client backward compatibility
Before upgrading the BigFix server to Version 10, ensure that it is at Version 9.5.10 or later.

Installation Guide
Learn the system requirements, licensing and installation instructions, and how to configure and maintain BigFix.
- Introduction
  BigFix aims to solve the increasingly complex problem of keeping your critical systems updated, compatible, and free of security issues. It uses patented Fixlet technology to identify vulnerable computers in your enterprise. With just a few mouse-clicks you can remediate them across your entire network from a central console.
- BigFix Platform Unicode Support Overview
  BigFix Platform V10 gathers data from BigFix clients deployed with different code pages and languages, encode the data into UTF-8 format, and report it back to the BigFix server.
- Sample deployment scenarios
  The following deployment scenarios illustrate some basic configurations taken from actual case studies.
- Requirements and assumptions
  BigFix runs efficiently using minimal server, network, and client resources.
- Types of installation
  Before you install the product, decide if you want to do an evaluation or production installation.
- Managing licenses
  You must obtain a license key before you can install and use BigFix.
- Before installing
  Before running the installation make sure that you read the following topics and run the requested activities if needed.
- Installing on Windows systems
  Now that you understand the terms and the administrative roles, you are ready to get authorized and install the programs.
- Installing on Linux systems
  After understanding the terms and the administrative roles, you are ready to actually get authorized and install the programs.
- Installing the clients
  Install the BigFix client on every computer in your network that you want to administer, including the computer that is running the console.
- BigFix Administration Tool
  The BigFix Administration Tool, also called BESAdmin, is the tool we use to perform configuration changes and maintenance operations.
- Post-installation configuration steps
  After having run the installation, make sure that you read the following topics and run the requested activities if needed.
- Managing relays
  Relays can significantly improve the performance of your installation.
- Introduction to Tiny Core Linux - BigFix Virtual Relay
  Follow the step-by-step sequence of operations needed to build the virtual machine, from the downloading of the ISO image to the complete setup and configuration of the BigFix Virtual Relay.
- Setting up a proxy connection
  If your enterprise uses a proxy to access the Internet, your BigFix environment can use that communication path to gather content from sites.
- Running backup and restore
  You can schedule periodic backups (typically nightly) of the BigFix server and database files, to reduce the risk of losing productivity or data when a problem occurs by restoring the latest backup.
- Upgrading on Windows systems
  Before you begin
  - BigFix client backward compatibility
    Before upgrading the BigFix server to Version 10, ensure that it is at Version 9.5.10 or later.
  - Upgrade paths for BigFix 10
    The following tables describe the upgrade paths to BigFix 10:
  - Before upgrading
    Perform these steps before upgrading the BigFix components:
  - Upgrade prerequisite checks
    The following prerequisite checks are automatically run by the upgrade procedure on the BigFix Server. If any of these checks fails, the upgrade does not start and the procedure exits with an error message.
  - Automatic upgrade
    You can proceed with an automatic upgrade using the "BigFix - Updated Platform Server Components version x.x.x Now Available!" Fixlet.
  - Manual upgrade
    Use the manual upgrade instead of the Fixlet upgrade when you upgrade a DSA multiple server environment or a BigFix server which uses a remote database, or a BigFix environment having remote WebUI or remote Web Reports server.
  - Rollback
    If you made a recovery copy of your BigFix Server data and configuration as described in Platform/Installation/c_backup_procedure_windows.html#c_backup_procedure, you can roll back your BigFix Server to its original status, before running the upgrade, following the instructions provided in Platform/Installation/c_recovery_procedure.html#c_recovery_procedure.
- Upgrading on Linux systems
  Before you begin
- SQL Server parallelism optimization
  The performance of an SQL Server database instance can often be improved by small tweaks. Performance might also be hindered by simple oversights. In fact, some SQL Server parallelism settings have suboptimal default values. Moreover, they have to be re-tuned after an hardware upgrade. Other issues might arise from inadvertent hardware configurations, especially when SQL Server is hosted on a virtual machine (VM).
- Known limitations and workarounds
  This section describes the known limitations and possible workarounds.
- Logging
  This section describes the log files associated with the BigFix components.
- Uninstalling the BigFix client
  To uninstall the BigFix client installed on the various operating systems, see the following sections.

BigFix client backward compatibility

Before upgrading the BigFix server to Version 10, ensure that it is at Version 9.5.10 or later.

Complete the upgrade in the following order:

The server.
The relays. If relays are configured in a hierarchy, upgrade the top-level relays before the lower-level relays.
The clients.

If you have a BigFix client with an earlier version than Version 10, consider the following:

BigFix clients and relays versions earlier than Version 9.2 are not supported.
You might encounter issues when upgrading a Version 9.2 client that has settings whose name or value contain non-ASCII characters. If custom settings with these values exist, check that they have not been altered after upgrading to Version 10.
To correctly display reports of clients deployed with different code pages and languages you must have ALL components at least at Version 9.5.