Deployment and configuration

This module provides the steps to deploy the BigFix ServiceNow Data Flow solution.

About this task

Before you deploy the Fixlet, please note the following pre-requisites:

  • read and write acces for CMDB_CI_COMPUTERS , SYS_CHOICE and CORE_COMPANY tables in ServiceNow
  • admin access for ServiceNow (not SOAP role admin access)
Note: To retrieve information from ServiceNow and update it in BigFix, it is enough to have read access role.

Procedure

  1. Enable a content site.
    Navigate to BigFix License Overview Dashboard. In Compliance/Lifecycle panel, click Enable BigFix ServiceNow Data Flow Fixlet to gather the required content.

  2. Activate Hardware Attributes Analyses

    Navigate to External Sites → BigFix ServiceNow Data Flow → Analyses. Select Hardware Attributes and click Activate.

  3. Create a Custom Site.
    Go to Custom Sites and create a new site. Name it as ServiceNow CMDB Attributes and select All Computers in Computer Subscriptions.

  4. Deploy the solution to the target server.
    To deploy ServiceNow version 1.2 follow the steps in the Deploy BigFix ServiceNow Data Flow Service Fixlet.
    Note: Hardware analysis must be activated before the job run starts.