Troubleshooting issue retest

This topic addresses common questions and issues related to issue retest.

I just installed the latest upgrade and cannot retest any issues.

Retesting issues immediately after an upgrade is not supported. Rerun the job and associated report pack first, and then retest your issues.

Where do I see the log files for issue retesting?

Log files for issue retesting are stored in: \Program Files\product name\Logs\product name.