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Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
Messages
These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
Web services codes
These topics explain web services codes.
CRWAE2478E

Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages
  - Internal codes
    These messages explain iinternal product codes.
  - Scan log messages
    These topics explain messages that appear in the scan log.
  - Administration Serviceability Codes
  - Defect Tracking System service codes
  - Web services codes
    These topics explain web services codes.

CRWAE2478E

QRadar® integration is not enabled.

This message is received when the QRadar® Agent accesses the REST API, but QRadar® Integration is not enabled.

Go to the Administration tab and enable QRadar® Integration