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Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.

Troubleshooting and support
To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL products.
- Troubleshooting a problem
  Troubleshooting is a systematic approach to solving a problem. The goal of troubleshooting is to determine why something does not work as expected and explain how to resolve the problem.
- Template: Contacting HCL® Support
  HCL® Support provides assistance with product defects, answers FAQs, and helps users resolve problems with the product.
- Troubleshooting the Dynamic Analysis Scanner
  Learn how to troubleshoot the Dynamic Analysis scanner.
- Troubleshooting the Enterprise Server
  Learn how to troubleshoot the Enterprise Server.
- Messages
  These messages explain serviceability codes for: internal product messages, scan log messages, and web Services messages

Troubleshooting and support

To help you understand, isolate, and resolve problems with your HCL® software, the troubleshooting and support information contains instructions for using the problem-determination resources that are provided with your HCL® products.

To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact HCL® Support, you can find out what diagnostic information the service technicians need to help you address a problem.