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Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
Unica Discover Event Manager Manual
Manage Events - Alerts Tab
Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
Alert Message Configuration via XSL
You can customize the formatting for your alert messages by modifying one of the default XSL style sheets, or creating your own XSL template. The default XSL style sheets are divided into different sections for each type of alert messages. Discover administrators who are comfortable with XSL can modify the text and formatting of each type of alert.
XSL templates

Configuration
Configuring Unica Discover involves setting up and managing Discover user authorization and configuring Discover server components and services that process captured data.
- Unica Discover Configuration Manual
- Unica Discover Event Manager Manual
  - Discover Event Manager
    Unica Discover Event Manager provides the user interface for defining the event objects used to monitor your visitors' sessions. Here you can configure the events, hit attributes, dimensions, session attributes, alerts, and deviations to monitor customer success and struggle with your web application.
  - Getting Started with Discover Events
    Discover events provide the mechanisms for monitoring mission-critical metrics and other indicators of your web application's performance, including software errors, failures to complete transactions, customer struggles, and more. Through Discover events, IT staff, business managers, and executives can keep tabs on critical aspects of the overall customer experience.
  - Manage Events - Events Tab
    Through the Events tab in the Discover Event Manager, you can define, edit, test, and organize events to monitor specific conditions in your visitors' sessions. Discover events provide a flexible and powerful mechanism for tracking at the most granular level what is happening during a visitor's session.
  - Manage Events - Hit Attributes Tab
    When processing hit data, the Discover event engine searches each hit for patterns of text. These patterns can signify an event of interest, such as the occurrence of the word Sorry in the response, or can bracket a text string of interest, such as the value of a form field. These patterns can be explicitly specified or can be defined using the start and end tags for which an event should look when evaluating a condition or setting a value.
  - Manage Events - Dimensions Tab
    Through the Discover Event Manager, you can specify data dimensions to track metadata associated with an event. They can be considered the contextual data captured at the moment of event execution.
  - Manage Events - Session Attributes Tab
    A session attribute is a pre-defined variable that is persistent throughout the life of a Discover session. Session attributes may be used to store various data that may be referenced by events at any point during the session.
  - Manage Events - Alerts Tab
    Through the Discover Event Manager, you can define alerts that are triggered based on Discover events or Anomaly Detections. When threshold values are detected in the related event or Anomaly Detection, an alert is generated and delivered in the appropriate format to the designated recipients.
    - Overview
    - Creating or Editing an Alert
    - Viewing Alerts
    - Adding to Alerts Dashboards
    - Configuration
    - Alert Message Configuration via XSL
      You can customize the formatting for your alert messages by modifying one of the default XSL style sheets, or creating your own XSL template. The default XSL style sheets are divided into different sections for each type of alert messages. Discover administrators who are comfortable with XSL can modify the text and formatting of each type of alert.
  - Manage Events - Anomaly Detection Tab
    Through the Discover Event Manager, you can indicate the events, dimensions, and ratios whose variations you wish to track over time. Through the Anomaly Detection tab, you can track the metrics that are major anomaly detections on your site.
  - Manage Events - Import-Export Tabs
    Through the Import and Export tabs, you can export a set of selected event definitions and all supporting data objects from your current system and import a set that has been exported. Import/export controls enable the easy migration of event definitions from a development environment to testing and staging environments.
  - Event Tester
    Integrated into the Discover Event Manager, the Event Tester enables you to test active events and hit attributes, even if they are saved in draft mode, against sessions that you upload to the server. This integrated tool provides a quick method for validating the event objects you define before you deploy them into the live transaction stream.
  - Advanced Mode for Events
    In Advanced Mode, you can review and modify the actual JavaScript™ function that is called to process the event.
  - Event Administration
    The section provides an overview of how events are initially installed and stored in the database and later updated based on changes in the Discover Event Manager.

XSL templates

The appropriate XSLs are stored in the following directory:


<Discover_Install_directory>\Portal

In the table below, the AlertService files apply to event alerts or Canister status alerts.

For more information about event alert configuration, see Alert service XSL for event alerts.
For more information about Canister alert configuration, see Alert service XSL for Canister alerts.

Note: If you rename any of the following files, the Alert Service generates a new one with the default settings the next time it is started.

Note: If you rename the files, you may use this method to check for updates to these files when you upgrade. After the Alert Service runs again, you can use a text editor to check for differences between the renamed version and the newly generated version to see if there are changes or more formatting features that were introduced in the upgrade.

File name

Description

AlertServiceText.xsl

XSL file for formatting text-based alerts

Note: The Subject line for HTML alerts must be in text format. The formatting of them is managed through the AlertServiceText.xsl file.

AlertServiceHTML.xsl

XSL file for formatting HTML-based alerts

AlertServiceSMS.xsl

XSL file for formatting SMS email alerts

AlertServiceSNMP.xsl

XSL file for formatting SNMP alerts

AlertServiceAnomalyDetectionsHTML.xsl

XSL file for formatting HTML-based Anomaly Detections alerts

AlertServiceReportsHTML.xsl

XSL for formatting HTML-based Anomaly Detections Reports alerts

AlertServiceAppLog.xsl

Formatting for the alert service log messages

Log is written to <Discover_install_directory>\Logs\Alerts_YYYYMMDD.log.

AlertShellCmd.xsl

XSL file for formatting alerts that are generated through a custom external application. See External command shell invocation.

Documentation, including variable descriptions, is included as comments in each file. A default formatting is also provided to serve as an example for user customization.

Note: Some target devices may be fixed limits to the amount of text that can be displayed. For example, a cell phone may be able to display only 50 characters with no distinction between the message header and body. For each type of alert, you should review a generated text alert on the likely targets.

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