HCL Discover Session Archiving product overview
HCL Discover Session Archiving is a Windows™ service that runs on the HCL Discover server.
Typically, it runs on a separate server from the primary HCL Discover server, but it can be installed on the primary server if needed. You can run only one HCL Discover Session Archiving server at any time.
HCL Discover Session Archiving consists of the following components:
- User interface
- Service that schedules and extracts selected customer session data
- Viewer that enables business users to replay and review customer sessions
The batch-load extraction service can run as a scheduled process or when needed.
Session Archiving uses an Extraction API to extract the archived session data. In a single-machine environment, data is extracted from the Long-Term Canister.