Home
Administration
Administering HCL Discover involves configuring and integrating the HCL Discover client framework with your web applications or mobile native applications, installing and administering the databases used by HCL Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by HCL Discover to monitor mission-critical metrics of your web application's performance.
HCL Discover Administration Manual
Database Administration
The HCL Discover datastore runs on top of a set of four Microsoft™ SQL Server databases.
Troubleshooting Discover databases
If you are experiencing an access or performance-related issue with your installed Discover SQL database, review the troubleshooting tips in this section, which may help to resolve your issue.
Configuration issues
Use the information in this section to troubleshoot database configuration and data collection issues.
Data collection
Data collection performance from multiple canisters
By default, Discover can collect from two canisters at one time. If your environment has more canisters, you can increase the size of the Data Collection - Max Concurrent setting. The appropriate setting depends on your hardware environment.

Administration
Administering HCL Discover involves configuring and integrating the HCL Discover client framework with your web applications or mobile native applications, installing and administering the databases used by HCL Discover, defining event objects and configuring events, hit attributes, dimensions, and other object attributes used by HCL Discover to monitor mission-critical metrics of your web application's performance.
- HCL Discover Administration Manual
  - Discover Admin Overview
    This section is an overview to the Discover system and its components.
  - Discover System Monitoring
    Discover provides several mechanisms for monitoring the health of the Discover system and Discover user activities. This section provides access to the various tools available in the Discover system for monitoring it and its users.
  - Portal Management
    This section contains administration topics for managing the Discover Portal and features available through it.
  - Discover Management System
    The Discover Management System (Manage Services) centralizes configuration management for Discover systems on Windows™-based hosts.
  - Database Administration
    The HCL Discover datastore runs on top of a set of four Microsoft™ SQL Server databases.
    - SQL Server authentication
      This page contains information about the authentication methods and login permissions that are required by Discover for accessing the SQL Server databases.
    - Configuring the Discover Data Service
      The Discover Data Service manages connections between Discover components and services and the databases they are querying. This service allows database connectivity to be managed as a Windows™-based service for security, reliability, and control.
    - Databases
      This section provides some overview information on each of the HCL Discover databases.
    - Database backup strategy
      Your Discover databases should be backed up regularly for recovery and performance reasons. Without valid backups, Discover may be unable to recover customer data in the event of a system failure or data corruption.
    - Troubleshooting Discover databases
      If you are experiencing an access or performance-related issue with your installed Discover SQL database, review the troubleshooting tips in this section, which may help to resolve your issue.
      - SQL Server configuration
        Topics in this section describe ways to correct issues with SQL Server configuration.
      - Discover database configuration
        Topics in this section describe ways to correct issues with Discover database configuration.
      - Configuration issues
        Use the information in this section to troubleshoot database configuration and data collection issues.
        Data collection
        Poor data collection performance
        If the data collection process is consuming large volumes of memory or failing to finish, you may need to adjust the Data Collector Batch Size setting, which defines the maximum number of records to extract or load for the Data Collector in a single batch. The default value is set to 2000.
        Slow data collection times
        Typically, data collection should run in under 5 minutes. If the data collection process is more than 10 minutes, then you should increase the size of the Data Trim Interval setting.
        Database connection timeouts
        If your Discover databases are experiencing repeated timeouts, you may need to adjust the Database Connection Timeout setting. The default connection timeout is set to 30 seconds. After the system was running for a while and traffic was increased, your hardware may not be able to manage the traffic level at the current setting.
        Data collection performance from multiple canisters
        By default, Discover can collect from two canisters at one time. If your environment has more canisters, you can increase the size of the Data Collection - Max Concurrent setting. The appropriate setting depends on your hardware environment.
        Database is getting too large
        If the size of your database is pushing the limits of your storage, you may consider adjusting some settings.
        Error - an existing connection was forcibly closed by the remote host
        When this error occurs frequently, you should check log information as described here.
  - Report Access Permissions
    Users whose accounts contain the proper permissions may administer Discover reports. Depending on the type of report, permissions to administer individual reports of that type are configured in the report definition.
  - Managing User Agents
    Through Discover, you can monitor the different types of user agents that contact your web application. Through a provided set of data objects, Discover can identify the type of traffic that is requesting resources from your web application and then monitor counts and other information that pertains to the type of user agent. These objects can be used as the source data for developing a useful set of user agent-related reports, enabling you to closely monitor the composition of traffic to your site.
  - Configuring User Agent Detection
    This section describes how to acquire and maintain the configuration files necessary for parsing of fixed and mobile user agents and how to prepare those files for use in the HCL Discover platform.
  - Configuring User Agent Events
    To use the data that is injected into the [ExtendedUserAgent] section by the Discover SessionAgentTLTRef, a Discover administrator must create events that create charts for this data.
  - User Agent Tools
    These external utilities can be used to monitor and update user agent configuration data that is required by Discover.
  - bot Detection
    Most commercial enterprise web applications are subjected to significant traffic from web crawling bots. Short for "robot," a bot is a software agent that navigates websites to extract information about them. Some bots are used by search engines for indexing pages.
  - Discover Reference Information
    Use the links below to access reference information on file formats, common standards, and more in use by the Discover system.
  - Integrating HCL Discover and Unica Journey
    HCL Discover and Unica Journey integration works with CEP configuration. The CEP configuration enables the event to be sent to CEP and the external systems. Unica Discover-Unica Journey integration is supported from version 12.1.0.3 onwards.
  - Integrating HCL Discover and Unica Interact
    HCL Discover and Unica Interact integration works with CEP configuration. The CEP configuration enables the event to be sent to CEP and the external systems. Unica Discover-Unica Interact integration is supported from version 12.1.0.3 onwards.
  - Selective Deletion
    You can delete sessions and session fragments from the HCL Discover system with the Selective Deletion tool.
  - Using the ArchiveConfig utility
    Run the ArchiveConfig utility to configure and execute Selective Archiving.
  - ELK Configurations
    Before configuring ELK on HCL Discover, there are some prerequisites:
  - Securing Interprocess Communication
    Discover 12.1.8 and above supports the use of a new SSL certificate based mechanism for securing all inter-process communication between the Discover servers. This is important in a distributed environment with multiple servers, as the components of Discover communicate with each other over the network, using a variety of ports.
- HCL Discover Data Export for Data Analysis Administration Manual
- Session Archiving Guide

Data collection performance from multiple canisters

By default, Discover can collect from two canisters at one time. If your environment has more canisters, you can increase the size of the Data Collection - Max Concurrent setting. The appropriate setting depends on your hardware environment.

About this task

See "Discover Settings" in the HCL Discover Administration Manual.

If you notice any of the following:

Procedure

Some slow-down in data collection
Errors in the data collection process
The canisters are busy

Results

Then you should try decreasing this setting.

Rate this topic

5 stars 4 stars 3 stars 2 stars 1 star

Comment on this topic.

By clicking this box, you acknowledge that you are NOT a U.S. Federal Government employee or agency, nor are you submitting information with respect to or on behalf of one. HCL provides software and services to U.S. Federal Government customers through its partners immixGroup, Inc. Contact this team at https://hcltechsw.com/resources/us-government-contact. Do not include any personal data in this Comment box.