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Conversational Designer
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- Conversational designer allows designing and building
flow faster. Build conversation dialogues and other
automated workflows just by dragging and dropping action
nodes in the designer space. Easily configure the
triggers to initiate the above flows. Currently, in
conversation designer, the available nodes are Text,
Text Prompt, Box Selector, Carousel, Confirm, HTTP,
Expr, Media and Forms. For more information about nodes,
refer Available Nodes. For more information about nodes,
refer Available Nodes.
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Personalized Chat Window
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- Included a section to configure the theme of the virtual
agent depending on the channel where it is
deployed.
- Configure the virtual agent image/icon and the
background and font color of its header, canvas, and
footer sections.
- Completely customize the menu bar (for commonly
performed actions to be readily available) – image,
title, text color and the action to be performed ow to
be triggered/URL.
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Enhanced Web-crawlers
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- Enhanced web-crawler to extract meta-data information
available in the webpage to increase search result
accuracy. Meta-data information can be title,
description, keyword and so on.
- Improved performance of the indexing urls during
web-crawling and showcasing the search results.
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Product Intelligent Triage
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- Introduced new scoring logic for resolution
recommendation in product triage, which results in
accurate resolution for the issues.
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User Management
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- User management page allows managing user profiles, user
groups and roles. Roles define user permission to access
the intelliservice features. User group associates
related group of users to associate projects and
roles.
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Agent Transfer
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- Agent transfer allows supporting live agent handover in
a round robin fashion anytime during a conversation
through MS Teams integration, easily configuring agents
for different conversation contexts and geographies, and
easily customizing the messages to be shown to end users
and agents during the live agent handover.
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Configure Schedule Meeting
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- Included new settings page to schedule of meeting
anytime during a conversation through MS Outlook
integration using maximum slots availability approach.
In this page, configure agent details, available meeting
slots of agents, customized pre-defined messages and to
and for email configurations.
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