New features and changes

Upgrade Paths

Unica Platform supports the following upgrade paths:

• 12.1.x → 12.1.2
• 12.1.0.x → 12.1.2

Customers on versions earlier than 8.6.x must:

• perform a Fast Upgrade from existing version to version 8.6.0 (for more information, see HCL Unica 8.6.0 Fast Upgrade Guide).
• perform a Fast Upgrade from version 8.6.0 to version 12.1.0 (for more information, see HCL Unica 12.1.0 Fast Upgrade Guide).
• perform an in-place upgrade from version 12.1.0 to version 12.1.2.

Customers on versions earlier than 11.1.x.x can:

• perform a Fast Upgrade from existing version to version 12.1.0 (for more information, see HCL Unica 12.1.0 Fast Upgrade Guide).
• perform an in-place upgrade from version 12.1.0 to version 12.1.2.

Customers on versions 11.1.x.x/12.0.x.x can use one of the following options for upgrade:

• Option 1
  • perform an in-place upgrade from existing version to version 12.1.0.
  • perform an in-place upgrade from version 12.1.0 to version 12.1.2.
• Option 2
  • perform a Fast Upgrade from existing version to version 12.1.0 (for more information, see HCL Unica 12.1.0 Fast Upgrade Guide).
  • perform an in-place upgrade from version 12.1.0 to verison 12.1.2.

Unica Contact Central Integration

A new module Contact Central is integrated with Platform. It provides role based access to it. Once Contact Central is installed and deployed, administrators can update the required configurations to access Contact Central through Platform.

Newly supported platforms