Known issues

This section describes the known issues in the 9.1.2 version of Marketing Platform.

Email alerts for scheduled tasks are not sent PMR 198383, PMR 197780, DEF 198532

Email alerts for scheduled tasks are sometimes not sent, although the notifications still appear in the user interface. To work around this issue, increase the value of the How many days to retain alerts configuration property under the IBM Marketing Platform | Notifications category to 365.

Unable to open eMessage editor when the Marketing Platform audit feature is enabled. DEF 195923

To work around this issue, disable the following audit events under the IBM Marketing Platform | Audit Events | Audit Events Configuration category on the Settings > Configuration page.

  • Record role creation or deletion
  • Record role membership changes
  • Record role permission changes

Restart all of your applications
Job notifications are vulnerable to attacks because the notification names are processed DEF 193847 If a user enters javascript or HTML in the job Notification Title field, the data is processed when the user clicks Save. This is a security risk.
Showing all scheduled tasks or runs is not practical with large number of records APAR PO04977, DEF 191457 With the All pagination link active, the Scheduled tasks and Scheduled runs pages are unresponsive when a large number of records are present or when a user clicked Refresh. Avoid showing all records when you have a large number of schedules or runs.
Poor performance for some schedules APAR 191593, DEF 189379 Scheduling multiple runs over a long period of time causes poor performance.
Error when deleting some schedules APAR PO04930, DEF 190408 An exception occurrs when you delete old trigger based schedules.
Dashboard issue with partitions APAR PI35736, DEF 185447 When Marketing Platform is in a multi-partition environment and is integrated with Cognos for reporting, dashboard portlets may show only partition1 data for all partitions.

The solution is to configure a different value for the following configuration property for each partition: Affinium|Campaign | partitions | partition[n] | reports |analysisSectionFolder .
NULL value causes failed schedule APAR PO04764, DEF 186880 In the Marketing Platform system table database, if the PAYLOAD field in the USCH_RUN table contains a NULL value, the schedule fails with a NullPointerException error.
Blank report portlet in Chrome APAR PO05120, DEF 194413 When a Cognos Report custom portlet was created in Dashboard, it was blank in Chrome.
Location of installer logs is incorrectly displayed for AIX® DEF 178861 The location of the installer logs stdout and stderr is incorrectly displayed in the installer wizards when the home directory of user is set to /, which is the case for the root user on AIX. It is not a requirement to run the HCL® EMM installers as root. If you do run the installers as root on an AIX system, you can find the logs in the // directory.
In a clustered environment, manual LDAP synchronization fails if the active node goes down DEF 23676, DEF 178856 In a clustered installation, if you synchronize LDAP users manually, one of the nodes in the cluster connects with the LDAP server to perform the synchronization. If the node that is performing the synchronization goes down before the synchronization is completed, an error occurs, and you cannot restart the manual synchronization until the process times out.

The default value for this timeout is set to 600 minutes in the Platform | Security | Login method details | LDAP synchronization | LDAP sync timeout configuration property. You can set this value to a lower number.
IBM SPSS® Modeler Advantage Enterprise Marketing Management Edition session persists across single sign-on users DEF 67409 If you access IBM SPSS Modeler Advantage Enterprise Marketing Management Edition through Marketing Platform using an account enabled for single sign-on, and you close the IBM SPSS Modeler Advantage Enterprise Marketing Management Edition browser window without logging out, any other users who log in from the same browser to IBM SPSS Modeler Advantage Enterprise Marketing Management Edition using single sign-on are logged in with the first user's session.

If you share a computer and browser with another EMM user where both you and the other user access IBM SPSS Modeler Advantage Enterprise Marketing Management Edition using single sign-on, you must log out of IBM SPSS Modeler Advantage Enterprise Marketing Management Edition before you close any modeling stream window. This prevents anyone else who uses the same browser to access IBM SPSS Modeler Advantage Enterprise Marketing Management Edition from using your IBM SPSS Modeler Advantage Enterprise Marketing Management Edition credentials.
Schedule fails when non-ASCII characters are used in scheduled objects DEF 72022, DEF 063677 If you configure a scheduled run for a Campaign flowchart or other object that was created using non-ASCII characters (such as Chinese), the schedule fails.
When you install the report component, the Marketing Platform installer is sometimes unable to create some required directories on the Cognos® machine DEF 72226, DEF 95402 The account used to run the installer should have permissions to write in the following folders under the Cognos installation.
  • configuration
  • webapps\p2pd\WEB-INF\AAA\lib
  • templates\ps
  • webcontent\schemas
  • bin

If the installation was run with an account that does not have these permissions, after installation, you can log in to the Cognos machine with an account that does have the required permissions, and then run the copyCognosFiles.bat script, which is located in the tools\cognos10 directory under the Marketing Platform installation.
Text in the Detail column on the Scheduled Runs page is not translated DEF 73856 On the Scheduled Runs page, the content in the Details column is not translated.
When you use the browser's Back button to navigate in HCL EMM products, the UI can be distorted DEF 75262 You should use links within the products to navigate in HCL EMM products, rather than the browser's Back button.
Marketing Platform upgrade from 8.5 to 9.1 completes with errors in the installation log DEF 103371 The upgrade from Marketing Platform version 8.5 to version 9.1.0 may complete with the following message in the installer log.

The DELETE statement conflicted with the REFERENCE constraint "FK_USM_RPM_ROLE". The conflict occurred in database database_name, table "dbo.USM_ROLE_PERMISSION_MAP", column 'ROLE_ID'.

If this error occurs after you have run the installers as described in the Marketing Platform 9.1.0 Installation Guide, perform the following step to resolve the issue.

Run the following SQL statement against your Marketing Platform system table database.

DELETE FROM USM_ROLE_PERMISSION_MAP

WHERE ROLE_ID IN (SELECT ID from USM_ROLE

WHERE APPLICATION=(SELECT APP_ID from USM_APPLICATION WHERE APP_ID=106));

DELETE FROM USM_ROLE WHERE APPLICATION = 106;
If you change the time zone in an existing reoccurring scheduled task, the CRON expression is not updated DEF 121378 When you set up a recurring scheduled task in the HCL EMM Scheduler, the CRON expression for that task reflects the specified time relative to the time zone of the Marketing Platform server. If you later change the time zone setting on the scheduled task, the CRON expression does not adjust the time to reflect the specified time zone relative to the time zone of the Marketing Platform server.

For example, suppose EDT is the time zone of the Marketing Platform server. If you set up a recurring task to start on some date at 11:30:00 am in the EDT time zone, the CRON expression reflects an hour/minute/second of 11:30:00 am. If you set up a recurring task to start on some date at 11:30:00 am in the GMT time zone, the CRON expression reflects an hour/minute/second of 6:30:00 am because the Marketing Platform server timezone is EDT and GMT is 5 hours earlier than EDT.

Using the above example, if you modify an existing scheduled task specify a different time zone, the CRON expression defined for that task does not adjust to the new time zone. For example, if you change an existing task set up for 11:30:00 am on EDT to 11:30:00 am GMT, the task still shows a CRON expression of 11:30:00 am for hour/min/second, where it should show 6:30:00 am.

You can use either of the following workarounds to resolve this issue.

  • Delete the existing recurring scheduled task and recreate a new one with the new time zone.
  • When you update an existing recurring scheduled task that needs a time zone change, modify the time zone but then re-enter the recurrence pattern and save the task. This should update the CRON expression.
Users can not log out from Campaign or Marketing Platform pages DEF 121489 When Campaign is installed with any other HCL EMM products, you can not log out from Campaign or Marketing Platform pages. The work around is to go to any product page other than Campaign or Marketing Platform pages, and log out from there.
Users with non-ASCII characters in their user name can not log in to IBM SPSS Modeler Advantage Enterprise Marketing Management Edition using single sign-on DEF 131626 There is no workaround for this issue at this time.
A javascript error may occur when you edit a scheduled task. DEF 176909 When you edit a scheduled task on the Schedule Definitions page, a JavaScript error may be displayed in a pop-up window when you click Save Changes. This issue occurs only when the Display a notification about every script error option is set in Internet Explorer. Your changes are saved despite this error.
During the uninstall process, the installer does not perform data backup when the operating system uses the Japanese locale DEF 177516 When you choose to back up data during the uninstall process on a Japanese operating system, the backup fails with the following error message: The garbage characters are logged in product_uninstall_stderr.log.

The workaround is to perform a manual backup before starting the uninstall process.