Setting up an Active Directory user with PlatformAdminRole permissions

When NTLMv2 authentication is enabled, you can not log in to HCL® Marketing Software as platform_admin, so you must perform the following procedure in order to have administrator access to Marketing Platform.

Procedure

  1. Log in to HCL Marketing Software as an internal user (a user created in Marketing Platform rather than a user imported from Active Directory). This must be a user with PlatformAdminRole permissions in the Marketing Platform.
  2. Create a Marketing Platform group and assign the PlatformAdminRole role to it.
  3. Ensure that at least one Windows™ Active Directory user is a member of this group.