Known issues

This table contains known issues in HCL® Marketing Operations version 9.1.1.

Table 1. Known issues in Marketing Operations version 9.1.1
Issue Issue ID Description
NOT EXISTS produces duplicate results in DB2® v10.1 N/A

In systems that use DB2 v10.1, the NOT EXISTS operator produces duplicate results. Results can be incorrect for queries that include a NOT EXISTS clause.

As a workaround, you can set the DB2_ANTIJOIN registry parameter to NO and restart the DB2 server. For example,
<DB2-HOME>\BIN>db2set DB2_ANTIJOIN=NO
Error on Return to Previous Page 1054 An error results when a user with no security permissions clicks Return to Previous Page on the Dashboard.
Unable to add forms with accented characters. 8027 Users cannot add forms with accented characters in the form name or table name fields.
SOAP based Markups are not supported on Adobe™ Professional XI on Windows™ 7 and 8 using Internet Explorer. 71602

Adobe XI does not support SOAP based APIs for doing markups in Internet Explorer. This problem impacts Windows 7 and 8 OS and IE browsers 9, 10. This feature works on MacOS with Safari browser.

To work around this issue, use Adobe X on Windows 7 and 8 OS for SOAP based markups.

An error occurs in the fill-down feature of the workflow if user selects localized user or team. 71853 In some non-English locales, on the workflow page, the cell fill-down feature does not save values if the users or teams have special characters in their names. Special characters include: "^," "%," and "&."
When zoom feature of the Calendar object is used, the view does not show the current Quarter and Month values. 91722 On the Calendar object, when a user zooms from the weekly view to a more granular timeline option, the correct span of weeks is not displayed. In Quarterly view, Quarter 1 is displayed on screen instead of the current quarter. In Monthly view, January is displayed for the Monthly view instead of the current month.

Process flow chart layout issue in workflow designer and project workflow

163452 The process flow chart layout does not render correctly in Internet Explorer 10.
An approval with dependencies enforced can be canceled even if its dependent task is not yet finished 163730 The user should receive an error and not be able to cancel the approval until the dependent task is finished.

Columns moved to Selected columns still display in Available Columns

163736 After you add columns to Selected columns, the columns should not appear in Available Columns.
The return to previous page button sometimes does not work as expected in single url windows 166730 The return to previous page button does not work if the user tries to access a page that the user does not have permission to access, or if the page was deleted.
Marketing Operations does not inform the user what deactivation does to the project or request 166376
Incorrect icon on Marketing Operations mobile 171038 The same icon displays for Marketing Operations forms, form tasks, and budget line items.
Errors can occur when users change the state from the summary tab 172853

When referenced form is on the summary tab, it becomes editable and other tabs disappear if a user changes the state from summary page.

Export file name formatted incorrectly 174130 The export file name is incorrectly formatted for programs and projects. Other tabs do not display.
5000 error occurs on Oracle when form attribute string is too long 175488 The Oracle database limits the form attribute string to 30 characters. Exceeding this length causes a 5000 error.
The workflow process view does not show tasks in correct order. 175909 In a case when 3 tasks depend on 1 task, the dependency arrow is missing from user interface. This issue occurs only on Internet Explorer 10. This problem does not occur in Spreadsheet view.
The delete row and undo mix on workflow is distorting the tasks and its sequence 175966 In the workflow edit mode, when you undo a bulk task delete operation, it does not work properly. To workaround this issue, click the cancel button on the workflow instead using undo.
Offers can display multiple times in certain cases in integrated Marketing Operations- Campaign systems 176049 In certain cases, clicking search or remove in the TCS can cause duplicate copies of the offers in the Browse section
Budget version menu closes automatically in Chrome 37 176713 If users have multiple budget versions and hover over the Mark this version active checkbox, the budget version menu collapses when using Chrome 37.
During installation, uppercase database credentials cause errors 176872, 176873 To work around this issue, enter database details for the host name and domain name in lower case characters.
Single URL configured Deactivated projects are not indicated as deactivated when displayed as read-only objects from the single URL link. 177024 The action tool bar is hidden for a single project URL, so there are no indicators to suggest the project is deactivated. When you return to edit mode, the indicator is again visible.
The single URL feature for opening objects with all tabs in read only mode has a small number of cases in which the objects opened are either editable or displayed without the full set of tabs. 177042, 177444, 172846, 172847, 172489, 172856, 177458 The situations described include the links in the project’s hierarchy in an object opened by a single URL, a single URL link within the window opened by a single URL, single URLs pointing to assets or account objects, the analysis tab of a plan or program object clicked as a single URL, or an attachment tab.
Clicking the Create Project button on cloned projects might not work in the Chrome browser 177288 The user might need to click the Create Project button multiple times to create a new project from a cloned project. This issue does not affect Internet Explorer.
The TCS grid is improperly displayed on integrated Marketing Operations- Campaign systems 177292 This issue only occurs on Internet Explorer 10.
In a Campaign project displayed as a result of clicking a single URL link, the Implementation link is not displayed, and the single URL feature is not implemented for Campaign tabs. 177309 To work around this issue, return to the main Marketing Operations window to open the project.
Invalid values cause user interface distortion in the advanced search pop-up 177317 Search result numbers display incorrectly when invalid values are present. The Advanced Search pop-up is distorted.
Incorrect asset URLs 177613 Adding forms to asset templates can cause errors on URLs.
5000 error occurs when saving more than one form with the same URL attribute to an asset template 177680 This error does not affect plans.
A run-time error occurs when upgrading Marketing Operations but does not affect installation 177891 Upgrading Marketing Operations from 9.1.0.3 to 9.1.1 causes a run-time error. However, the error can be ignored because the upgrade completes successfully.
User Folders incorrectly displays "None" User Folders displays a non-existent folder labeled "None." You can ignore this entry.