Disable and re-enable integration

Disabling Marketing Operations-Campaign integration

If you disable Marketing Operations and Campaign integration, Campaign reverts to its stand-alone behavior and appearance. However, there are several important issues to keep in mind:

• To access flowcharts that are associated with integrated campaigns after you disable the integration, you must publish all campaigns in Marketing Operations before you turn off the integration. The campaigns are then available in the top-level folder in Campaign.
• If you disable the integration, there is no navigation link between campaign projects and campaigns. Users can still access their campaign projects, but the icons for creating and updating campaigns are disabled. The buttons for publishing TCS® data and getting cell status are not available. Campaign project templates are not included in the list of templates that users see.
• If you want to re-enable integration, contact HCL® technical support to discuss the implications. Any changes that are made to a campaign, while integration is disabled, are overwritten the first time you update the campaign or publish the TCS from within Marketing Operations after you re-enable the integration.

Disabling offer integration

Try to avoid disabling offer integration, as this action can lead to inconsistent data. For example, an offer is created in Marketing Operations and published to Campaign. After offer integration is turned off, that offer is modified in Campaign. If offer integration is turned on again, the change that is made in Campaign is not synchronized with Marketing Operations. Marketing Operations does not have the updated offer information, even if offer data is reimported from Campaign. The transfer of data between the products is primarily one way, from Marketing Operations to Campaign.