Configuring contact and response history tables for cross-session response tracking
Whether you create a copy of the contact history tables, or use the actual tables in the Campaign system tables, you must perform the following steps to configure the contact and response history tables.
Before you begin
Procedure
Results
To improve the performance of cross-session response tracking, you may want to limit the amount of contact history data, either by the way in which you copy the contact history data or by configuring a view in to the Campaign contact history tables. For example, if you have a business practice that no offer is valid for longer than 30 days, you should limit the contact history data to the last 30 days. To modify the number of days of contact history data to maintain, open the configuration property Campaign | partitions | partitionn| Interact | contactAndResponseHistTracking and set the value of daysBackInHistoryToLookupContact.
You will not see results from cross-session response tracking until the contact and response history module runs. For example, the default processSleepIntervalInMinutes is 60 minutes. Therefore, it may take at least an hour before cross-session responses appear in your Campaign response history.