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HCL Interact Upgrade Guide
An upgrade of Interact is complete when you upgrade, configure, and deployupgrade and configure Interact. The Interact Upgrade Guide provides detailed information about upgrading, configuring, and deployingupgrading and configuring Interact.
Upgrading Interact
You can upgrade Interact by overwriting your existing Interact installation. If you cannot upgrade your current version of Interact directly, you must install Interact in a new location.
Redeploying the Interact runtime server in the web application server
After you finish upgrading Interact, redeploy the newly installed version of the Interact runtime server in the WebSphere® Application Server, or on WebLogic. NOTE: After upgrade, it is observed that configuration Node treatmentStore is displayed under :Affinium|Interact|services|contactHist| Removal of this configuration can be done using the Platform configTool.sh/configTool.bat

Redeploying the Interact runtime server in the web application server

After you finish upgrading Interact, redeploy the newly installed version of the Interact runtime server in the WebSphere® Application Server, or on WebLogic. NOTE: After upgrade, it is observed that configuration Node treatmentStore is displayed under :Affinium|Interact|services|contactHist| Removal of this configuration can be done using the Platform configTool.sh/configTool.bat